Responsibilities include:• Coordinating Specialty Tour events for departments which includes registration, information sessions, laboratory/unit session, tour of campus, and lunch.• Organizing, planning, setup, staffing and delivering events.• Filing timely Budget Reports and Event Briefings for each event.• Maintaining relationships with all academic departments; arranging campus tours, faculty appointments, visiting lecturers, and group tours for visiting high schools. • hiring, training, scheduling and supervision a team of 50 student tour guides and 20 student residence volunteers. • Initiating monthly statistic and progress reports on tour participation to compare with previous years. • Analyzing tour and event effectiveness each year to improve attendances.• Developing extensive knowledge with new CRM database within tour and recruitment purposes.• Assisting with client services support by helping to answer phones, e-mails and in person questions. Frequently using Banner and EMAS (student enrollment data bases).• Frequently working evenings and weekends.• Adhering to the Ontario privacy laws when discussing applications.Accomplishments:• General Campus Tour Program has grown 48% since 2009 which saw 6,121 participants in Sept 2016- July 2017.• Department Specialty Events saw 801 participants on 10 event dates in Nov 2016- April 2017.• 2,494 people toured during our 3 open house events in Fall 2016-Winter 2017.• Created proposals for departments on possible recruitment efforts with tours or events to help boost enrolment numbers or elevate high demand from students.• Collaborated with co-workers and management on new recruitment efforts for overall enrollment and individualize program targets.

Responsibilities included:• Supervised three full time Admissions and Recruitment Assistants and five Work Study student employees.• Managed schedules of Recruitment Assistants to ensure proper coverage for front line duties.• Acted as liaison between Admissions Services and Admissions and Recruitment Assistants.• Corresponded with prospective & current students, parents, educators and Carleton faculty & staff.• Ran statistics for data collection through EMAS, Banner, and Access Databases.• Adhered to the Ontario privacy laws when discussing applications.Accomplishments:• Initiated new office procedures to help with training of new employees and office efficiency. • Worked with Managers to create better timeline for hiring office staff to maximize training of student employees.• Initiated new training documentation for new employee’s to help ease transition for front line help.

Responsibilities included:• Coordinated large recruitment events on and off campus for prospective students• Organized several events in the Toronto GTA to accommodate interested applicants from outside the Ottawa area. Events entail booking meeting space, information sessions, table fairs with all university departments and a variety of Carleton employees to answer questions. • Managed the hiring, training, scheduling and supervision of 35 student employees. • Worked with Deans of Departments to coordinate faculty volunteers, travel plans for out of town events and lecture presentations. • Coordinated publications and advertisements required to promote events and greet guest upon arrival.• Wrote and distributed event briefs for departments to outline goals and duties of each events.• Completed final reports for management to summarize event and make recommendations for future events. Maintain Budget briefs for each event.• Frequently worked evening and weekend.• Adhered to the Ontario privacy laws when discussing applications.Accomplishments:• Executed planning and set up of 3 day University Fair event in Toronto which saw over 118,000 people. • Coordinated travel, accommodations and schedules for over 75 Carleton Employees during out of town events. Coordinated participation for Faculty and staff for on campus events. • Established and maintained professional relationship with all departments to host 3 on campus Open House events which saw 4,480 participants.• Directed the promotion of events through print publication, email contact and web design. • Designed, sourced and ordered promotional gifts for several different events.

Responsibilities included:• Performed two-hour campus tours with groups averaging 15 people. • Answered all questions by prospective students and parents about the University.• Responsible for data entry using EMAS, Word, Excel, and PowerPoint. • Participated in the set-up, execution and clean-up of special events on campus. • Balanced fulltime studies with part time work.