Senior Solutions Consultant: Value
Toronto, Ontario, Canada
• Acting as SME sales and success consultant responsible for building strategic relationships with C-level executives and navigating through the complexities within healthcare, retail and financial services organizations to understand their business, competition, desired outcomes etc. to drive digital transformation strategies by doing discovery, workshops, value assessments, presentations, objection handling, offering sales proposals, and securing positive decisions of executive business and technical decision makers. Increased customer lifetime value by 25% through successful account management efforts.• Developed go-to-market plan together with Customer Success, Sales, and Product Marketing by bringing insights on product-vertical fit, target segments, industry trends, competition, and outcome-oriented success strategies. Supported product marketing in the penetration of new markets by creating artifacts such as value proposition materials, Business impact reports (ROI, TEI) etc. Created a value-based selling toolkit that was adopted by the sales and success teams and led to a 10% increase in deal close rate.• Conducted customer research that informed product development and led to the launch of a new product that drove a 20% increase in customer engagement.• Consistently contributed to closed new logo opportunities with a license ARR greater than six figures & multiyear deals • Led the value realization efforts for key customer accounts, working closely with the sales team to ensure customer success and drive growth. Supported CSMs in successful closure of existing enterprise business renewals, upsell, and cross with additional ARR.• Acted as part of a small group of internal thought leaders who served as spokespeople for the organization; I helped build thought leadership and sales assets used globally to articulate and visualize the value of Hootsuite's new products.