Ashley Roach Email and Phone Number
With 4 years of experience across two teams within John Deere Information Systems, I have honed my troubleshooting and data analytics skills. In my current position, I provide exceptional support to John Deere Dealers who use the John Deere business system for their daily operations. My focus areas include handling sales and admin/finance software. Additionally, I perform metric data analysis and create Tableau reports, write training and knowledge articles to enhance customer experience, and collaborate with tier 3 teams for product development.
John Deere
View- Website:
- johndeere.com
- Employees:
- 38396
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Software AnalystJohn Deere May 2022 - PresentEast Moline, Illinois, United StatesDeliver support and training for dealer business systems. Expert in creating and editing knowledge base articles in ServiceNow, ensuring clear instructions for both internal and external users. Specialized in the Sales and Rental modules, providing customers with quick and efficient resolutions. Skilled in creating Tableau reports for data visualization. Always eager to learn new skills and actively involved in cross-team collaboration to drive continuous improvement and innovation, while advocating for customers.
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Software AnalystSedona Technologies Dec 2020 - Jan 2022RemoteProvided web-based software support for over 20 applications, to Dealership personnel across the United States & Canada. Assisted with cross-team collaboration, training, and development to improve quality of service. -
Phone TechnicianCat Scale Company Jan 2019 - Dec 2021 -
InternCat Scale Company Apr 2019 - Jan 2020Walcott, Iowa, United States240-hour internship lead by the IT Project Manager of CAT Scale. Projects included installation of VoIP phone systems to entire facility, file system upload, software troubleshooting, data analysis and implementation, and high expense projects.
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Surveillance OfficerBally'S Interactive 2017 - 2019Rock Island, Illinois, United StatesSurveillance for Property Asset Protection and public safety. Frequently worked in high-stress situations tracking persons of interest. Monitored for individuals on national gamblers list, over intoxication, and other unlawful behaviors. Performed consistent monitoring for cash-outs and other financial transactions. Provided accurate and reliable communication via radio or phone to security officers, table workers, and other casino staff.
Ashley Roach Education Details
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3.17
Frequently Asked Questions about Ashley Roach
What company does Ashley Roach work for?
Ashley Roach works for John Deere
What is Ashley Roach's role at the current company?
Ashley Roach's current role is Software Analyst | Exceptional Dealer Support | Detail-Oriented | Creating & Analyzing Reports|.
What schools did Ashley Roach attend?
Ashley Roach attended Black Hawk College.
Who are Ashley Roach's colleagues?
Ashley Roach's colleagues are Renan Alves, Robin B, Yure Romero O. Da Silva, Gary Palmer, Byron Nelson, Greipel Timo, Remi Undefined.
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Ashley Smith
United States -
Ashley Roach
Svp Compliance Officer & Loan Operations Manager At Ozark Heritage Bank, N.A.Little Rock Metropolitan Area3ozarkheritagebank.com, stonebank.com, stonebank.com -
Ashley Roach
Denver, Co5gmail.com, gmail.com, sendgrid.com, cisco.com, cisco.com11 +130388XXXXX
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