Ashley Robillard (She/Her) Email & Phone Number

Copenhagen Metropolitan Area

Copenhagen, Capital Region, Denmark

Copenhagen, Capital Region, Denmark

Toronto, Canada Area

• Liaise with project managers to determine costs to invoice, help with forecasting projects, set up new project financial profiles.
• Prepare and review client invoices in accordance to customer requirements and terms and conditions of the contract.
• Prepare analysis and cost reports as needed using internal reporting system.
• Help with month-end close off.
• Prepare journal entries at month end.
• WIP & Revenue accrual, project close-outs and final accounting.

• Promoted from Field Services Administrative Assistant within two months of hire.
• Responsible for billing of all current projects and resolved billing issues with customers and vendors.
• Generated weekly/monthly reports on project process, status, timelines and deliverables. Forecasted project financial performance.
• Initiated prompt customer progress and final billing: WIP & Revenue accrual, project close-outs and final accounting.
• Responsible for generation of monthly billing documents. Reviewed billing documents for accuracy and approved before submission.
• Monitored projects budgets of $800,000-1,500,000 monthly, reconciling discrepancies and tracked projects time and expenses.

Ottawa, Canada Area

• Answer multi-line phone system and direct calls to various departments. Confident communicating with customers in person and over the phone.
• Booked service appointments efficiently.
• Processed invoices on a daily basis through the Accounts Payable system using ADP.
• Provided administrative services for all departments within the dealership.
• Possess exceptional organization skills in order to keep the work environment running smoothly.

Ottawa, Canada Area

• Liaison with clients on a daily basis to arrange payment for outstanding invoices and maintain one-on-one client relationships.
• Processed payments by check and credit card on a daily basis for present and past due invoices.
• Worked and focused on Microsoft Excel spreadsheet of all invoices for the Gilmore Reproductions division of Gilmore Investment Corp.
• Ensured that collections of outstanding invoices are done by the end of each month.
• Experience in problem solving and reconciliation of customer accounts.
• Filing and organization of all invoices by company name, date and invoice number

Ottawa, Canada Area

• Cashier duties: cash, debit and credit transactions. Experienced with cash handling and float management during supervisory shifts.
• Delivered superior customer service to LCBO customers
• Independently volunteered for seminars and courses available to increase product knowledge in an effort to better serve customers.
• Achieved excellent scores on numerous Product Knowledge tests
• Adhered to rigorous safety regulations and strict policies and laws with regard to responsible sale of alcohol

Kanata, ON

• Delivered excellent customer service as an inbound Customer Service Representative for the Sun Newspaper.
• Helped with customer complaints and inquiries in order to maintain and ensure excellent service.
• Worked within a team to make sure customer issues were resolved accurately and in a timely manner