Ashley Rodriguez Email and Phone Number

Consults effectively with internal and external customers relating to insurance needs, eligibility and solutions to provide a positive customer experience. Utilizes in-depth knowledge of Company products and services while working across multiple lines of insurance and within multiple technology platforms within a fast-paced, dynamic, contact center environment.

Inbound callsEducate customers on Home and Auto InsuranceRecommend and Sell tailored Coverages/ Products and Services

As a confident, professional individual with a rich understanding of VZW technology and services, I:Deliver the ultimate Verizon Wireless customer experience in our retail stores Create a welcoming and exciting store environment Introduce customers to the store, direct customer traffic and promote store exploration Ensure customers needs are met in a timely manner Quickly and completely resolve customer issues Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories Sell solutions and process customer transactions Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed Ensure that all interactive displays are operational As a Verizon Wireless Experience Specialist, I use my excellent customer service and communication skills to create powerful in-store experiences for our customers. I not only introduce my customers to Verizon Wireless and showcase our technologies i'll fuel customer loyalty by empowering them with technical knowledge that can improve the way they live, work and play.

Deli Clerk:Customer service, preparation of services and goods, cleaning of equipment, closing down the department and prepare for opening in the mornings and resolving customer complaints to make a satisfactory sale and maintain a easy flowing, friendly environment.Front End Clerk:Provide exemplary customer service by ensuring customers orders are processed through our registers accurately and efficiently in the friendliest manner.Become familiar with products in the store to answer questions and make suggestions to customers.Smiles and greets customers in a friendly manner, whether the encounter takes place in the team member's designated department or elsewhere in the store.Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.Maintain cleanliness of department and work area, including entrance areas and parking lot.Assist in other areas as required.

Began my career at Lake Erie College as an Accounting Major. Through my freshmen and junior year I was an active member of the Gamma Phi Beta Sorority and even held an Executive Council position as Financial Vice President. The second semester of my junior year I respectfully resigned from the sorority to better improve my academic standing in school for my junior and senior year. Now in my senior year, I am now looking to get my Bachelor's Degree in Business Administration with a Marketing Minor.

Sales follow up and scheduling of visits with Monode reps and distributers, quoting of jobs and customer follow-up, follow up from trade shows, communication link between sales and production, cold calling current customer list, sales follow-up, following the Monode sales flow and working with our sales force in regards to “everyday sales”, as well as other tasks around the office.