Ashley Roeder Email & Phone Number

Nanaimo, Bc, Ca

Boulder, Colorado, United States

As a technical writer, I create, edit, and maintain technical content for multiple audiences and purposes. I distill technical details through extensive collaboration with subject matter experts and direct use of hardware and software, tailoring the resulting documentation to the appropriate audience and media type. I work to create public-facing and service documentation content and outsource management assignments as required.

Longmont, Colorado, United States

Systems Engineer and strong conceptual thinker with diverse experience in IT and Systems Development. Core strength in aligning teams to achieve strategic business objectives. Exercising discretion and independent judgment in overseeing architecture, development, testing, documentation, and engineering support of key production systems. Promoting and maintaining a high standard of customer service.

Longmont, Colorado, United States

Longmont, Colorado, United States

United States

As part of the AppleCare team, I am responsible for providing world-class technical support for Apple’s products and accessories, from software to hardware.

Colorado Springs, Colorado Area

Managed team of sixteen professionals.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Run reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.

Colorado Springs, Colorado Area

Surpassed revenue goals in four consecutive quarters.Served as mentor to junior team members.Implemented changes to customer service program, resulting in higher performance ratings.Assisted with the development of the call center's operations, quality and training processes.Developed HTML program to assist in effeciency resulting in a more timely customer experience.

Colorado Springs, Colorado Area

Managed team of 12 professionals. Responsible for training individuals in accordance to state regulations. Organized schedules weekly and monthly.Developed patient care plans, including assessments, evaluations, and nursingdiagnoses.Frequently commended for maintaining the safety, respect and dignity ofresidents.

Bachelor Of Arts - Ba, Military History, 3.95

Diploma, General Studies