• Monitored and wrote assessments for the sales & service center i.e. promoted customer advocacy through clear and concise written/verbal feedback• Use of Office 365 and Cisco Jabber and WebEx to work multiple projects as well stay up to date on communication with the team• Leveraged the use of quality technology (Qfiniti/Smart Auditor) and quality markers to ensure behaviors were clearly identified to promote optimum performance• Managed client information in CRM software (CLiC) to best handle their sales/service needs

• Processed a high volume of images and match data to the appropriate images using manual and automated data entry• Properly and efficiently handled multiple projects at a time with the aid of project management software, specifically Click Up• Worked with and reviewed spreadsheets prior to input into custom software to provide clean, efficient processes and outcomes using G Suite and Office 365 programs

• Communicated with clients via social media platforms such as Twitter and Facebook using Oktopost to identify their needs and utilized information from our database to provide resolutions• Responded to client surveys and reviews on BazaarVoice• Attended weekly meetings with the Marketing Team to identify and track trends