* Achieved #1 in Loyalty Recognition among Company Managed Hotels in the Americas for IHG for 2022, 2023, 2024 (through October 2024)* Led Hotel to #18 on Trip Advisor among 500+ NYC hotels (began at 48)* Achieved Top 5 in "Enrollment Efficiency" in Company Managed Hotels in the Americas for IHG 2023, 2024 (Through Oct 2024)* Responsible for hiring, training and developing Front Office team including Bellmen, Agents, and Front Office Managers* 2024 Big Apple Award Winner for "Managerial below GM"

* Led Front Office team to highest "Loyalty Recognition" score among IHG's US Company-Managed Hotels for 2022* Let Front Office team to top 5 enrollment efficiency among IHG's US Company-Managed Hotels through first 5 months of 2023* Oversaw scheduling, payroll, and management of Front Office and Bellmen (Local 6 Union) * Served on advisory committee to implement new "IHG One Rewards" program in Company-Managed Hotels* Created and implemented training program for new Assistant Front Office Managers* Cross-trained as Housekeeping Manager, leading team of 30 * Oversaw Front Office budget and supply inventory

* Assisted in developing team for post-Covid reopening* Built and implemented training materials for new Front Office team members* Cross-trained as Night Operations Manager* Worked closely with the Sales team to monitor inventory and input external reservations* Assisted with responding to and tracking guest feedback and requests

* Served as Fire & Life Safety Director of multi-occupancy high-rise building (residential/hotel/office/retail)* Worked closely with New York Presbyterian Hospital to manage patient family accommodations * Assisted with billing and group reservation bookings * Acted as a housing accommodations liaison between NYP and visiting physicians city-wide during Covid pandemic* Trainer for new front desk employees* Cross-trained as Night Auditor/Manager on Duty

* Served as a Task Force Manager with the transition from a corporate Marriott to a franchise property* Oversaw daily operations of 5 outlets (2 bars, 1 restaurant, in room dining, and minibars)* Responsible for completion of tip reporting and weekly payroll duties* Responsible for the scheduling and management of 50+ associates, while working closely with “Local 6” union* Created and implemented seasonal cocktail offerings for beverage outlets* Worked closely with the beverage master purchaser to price items, track inventory, and maintain an average monthly beverage below 18%

* Responsible for recruiting, hiring, and scheduling of 30+ ambassadors* Oversaw daily operations in 5 outlets totaling $5 million in revenue, including Starbucks which increased profit by $166,000 YOY* BLT Co-Champion of Hotel overseeing an increase in Overall GSS of +.4 YOY, Intent to Recommend +.5 YOY, and Overall Outlet GSS + 4.4 YOY* Responsible for maintaining departmental WIG board and communicating goals and expectations to employees * Created and implemented a “Train the Trainer” program to establish consistency with onboarding and training * Facilitated the transition from Room Service to A La Carte, seeing a profit increase of 8.5% YOY while sustaining the top GSS score in the SE region * Increased Associate Engagement Survey scores YOY in Starbucks (+38%) and Restaurant Outlet (+15%)* Assisted in planning and execution of "Evenings at Renaissance" events

* Developed new training materials for employees* Created multiple incentive programs to motivate employees* Coached and provided feedback to employees to ensure all steps of service are being met on a continual basis

* Responsible for welcoming guests to hotel (check in/check out)* Worked with MARSHA/PMS reservation systems* Assisted in developing new materials for local navigator guide* Cross-trained as Night Auditor/Manager on Duty/Rooms Controller

* Managed the door at a high volume restaurant in Times Square (worked with Open Table, Livebookings, Micros, Seamless Web)* Responsible for Concierge Relations* Responsible for scheduling and management of hosts* Developed company-wide training program for hosts and phone reservationists * Corporate trainer for new employees at sister properties including Blue Fin and Primehouse Steakhouse