Ashley Smith Email & Phone Number

Served as the point of contact for customer related issues. Received inbound calls to support payments and account inquiries to assure customer issues are resolved in a timely manner.▪ Improvement to business processes in the call center to reduce time spent with each customer. ▪ Supported customers with answering questions regarding policies and procedures and responsible for handling escalated calls. ▪ Supported audit and deferment team to improve system processes which reduced… Show more Served as the point of contact for customer related issues. Received inbound calls to support payments and account inquiries to assure customer issues are resolved in a timely manner.▪ Improvement to business processes in the call center to reduce time spent with each customer. ▪ Supported customers with answering questions regarding policies and procedures and responsible for handling escalated calls. ▪ Supported audit and deferment team to improve system processes which reduced time spent on customer related issues by 20%▪ Worked directly with managers to support a newly implemented specialty group that managed escalated complaints from customers, which analyzed complaints to reduce escalations. Show less

Responsible for procuring new clients to meet with Account Managers to support closing on sales. ▪ Worked directly with potential customers and associates to build relationships. This allowed account managers to close on deals which increased company revenue. ▪ Scheduling and setting up promotions in wholesale establishments and initiating contact with clients to generate new business and company recognition.▪ Increased sales by 30% from previous year with assigned account managers… Show more Responsible for procuring new clients to meet with Account Managers to support closing on sales. ▪ Worked directly with potential customers and associates to build relationships. This allowed account managers to close on deals which increased company revenue. ▪ Scheduling and setting up promotions in wholesale establishments and initiating contact with clients to generate new business and company recognition.▪ Increased sales by 30% from previous year with assigned account managers I supported.▪ Generates standard monthly reports as well as ad-hoc reports for analysis. Show less

Managed inbound calls to resolve customer services issues, and build rapport to increase customer loyalty.▪ Resolved customer issues and complaints; which consist of providing refunds, credits, to maintain customer loyalty. ▪ Updated customers on new products, rate plans, and services which increased sales opportunities by 10%. ▪ Updated customer account information as necessary to handle special pricing offers and billing issues.▪ Completed required trainings to increase… Show more Managed inbound calls to resolve customer services issues, and build rapport to increase customer loyalty.▪ Resolved customer issues and complaints; which consist of providing refunds, credits, to maintain customer loyalty. ▪ Updated customers on new products, rate plans, and services which increased sales opportunities by 10%. ▪ Updated customer account information as necessary to handle special pricing offers and billing issues.▪ Completed required trainings to increase knowledge of products and services to expand complexity of inbound calls Show less