Ashley Smith Email & Phone Number

Skagit & Whatcom County

Process customer orders and invoicing. Coding, storing, and approving accounts payable. Receiving and making inventory adjustments. Act as point of contact for customers and agronomy staff. Work in a high paced, high-pressure environment. In this position, I was asked to train new agronomy support staff team members and create processes and procedures for the position. I learned new computer programs and was given administrative permissions to assist other team members as needed.

Skagit County, Washington, United States

Provide a high level of customer service while performing a wide variety of administrative duties. Field a high call volume while accomplishing multiple tasks. Demonstrate a high level of detail while conforming to strict confidentiality, processes and policies. I created a learning presentation called “Credit 101” in which I presented key credit policies to multiple departments to improve knowledge to decrease employee errors.

Skagit County, Washington, United States

Dispatch fuel orders and process large volumes of phone calls in a fast-paced environment. Rapidly shift attention and resources as needed to assist drivers, co-works and customers. Provide excellent customer service and demonstrate creative ways to problem solve. During this position, I worked on a committee of peers to foster communication on how to improve customer service in all segments of the company.

Responsibilities:Review commercial and consumer loans for compliance to company procedures and Federal laws.Review company website quarterly for compliance with FDIC guidelines and Federal laws.Audit network and program access quarterly for compliance to company procedures and network security.Monitor high risk accounts and report any unusual activity.Administrator of company's E-Learning training platform:Assign quarterly employee and new hire training.Track employee completion and follow up with employees to ensure completion of training.Create and schedule quarterly curriculums for various employee groups.Coordinate with various department managers to create custom E-Learning training courses tailored to the institution's policies and procedures.Maintenance employee records including password resets and test tries.Collecting and analyzing usage and test data from LMS to create detailed reports.

Responsibilities:Balance and adjust internal and external transactions.Respond to and resolve both internal and external customer complaints and questions.Run and successfully complete cycle program and other software applications.Scan, file and organize customer account information documents.

Responsibilities:Provide excellent customer service.Keep a balanced till.Process customer transactions.Operate phones and other office equipment.

Bachelor Of Science, Computer Software Engineering

Received Bachelors of Science in Software Engineering

Education record