Accounting, marketing, leasing, and resident relations for multiple properties through full renovations from purchase to sale.Effectively communicates with residents to resolve issues or complaintsContinually exceeds monthly income, delinquency, and budgeting goals keeping Net Operating Income well above a set thresholdMeticulously assesses and documents the condition of each apartment home prior to move-in and after move-outWorks directly with the Lead Maintenance to ensure each home is turned in a timely and effective manner, schedules repairs with vendors, and performs quality control checks to exceed company standardsGenerates traffic by creating informative and effective marketing tools for use among regional properties as well as utilizing social media marketing techniquesAssists with planning and co-hosting resident functions working closely with the CARES Events TeamAudits all resident files for 100% accuracyPerforms monthly pre-close and close out accounting proceduresIssues all notices and lease violations Files all evictions and sees process through to completion including writs, if necessaryProfessionally represents the company during court appearances

496 unit full rehab propertyResponsible for keeping occupancy at 95% or aboveResponded to all business communications including phone, internet, and interpersonal communication with residents and prospects.

Working closely with boutique owners to resolve customer service issues.Preparing daily, monthly, and yearly analytic reports / sales reports.Inputting orders.Implementing order timelines.Processing returns and exchanges.Invoicing and billing.Researching, establishing, and building relationships with vendors.Assist with planning and execution of market events.Establish and execute budget control plans for purchasing.Establish and execute organizational strategies for production.

Checking patients in and outCollecting paymentsProcessing and scanning paperwork into the clinic databaseAnswering inbound and making outbound phone calls and e-mails to set appointments, confirm appointments, collect payments, etc.Discussing treatment plans with clients.Processing prescription refill requests.Assisting the doctor, technicians, groomers, kennel assistants, and clinic manager as needed.Scheduling front office staff.Planned and organized all events and functions.

Supervised all transactions for parts and service and explained all paperwork to customers in detail.Supervised all cashiering procedures including making deposits, filing paperwork, and keeping cashier’s office in working order.Assisted service advisers with making appointments.Acted as a liaison between customers and service advisers/parts specialists.Answered phone calls using a multi-line switchboard.Assisted comptroller with end of month accounting procedures.Voted Employee of the Month for January 2008 and March 2010.

Supervised over forty employees.Assigned daily tasks for all employees.Assisted with employee scheduling.Implemented safety procedures for all pets and employees.