Sales And Retail Operations Lead
Current• Interface with team members, internal and external customers, leadership and executive teams• Sell and up-sell admissions, event tickets and store merchandise• High volume cash handling, drawer reconciliation and deposit preparation• Process returns and adjustments on store sales • Maintain daily sales reports and logs• Open and close front desk and store• Initiate and lead inventory control, management and reconciliation• Monitor store and storage areas to ensure asset protection and document shrinkage• Liaison for vendors regarding consignment contracts• Managed order fulfillment for partner store• Initial contact for troubleshooting and conflict resolution• Coached associates on POS system, system software, sales tactics and onboard new leadership• Assist Membership by actively engaging with member base regarding membership status and retention• Promote the Museum’s brand by selling and up-selling new memberships and donation appeal• Oversee daily activities of six (6) sales associates and front desk staff • Assign work schedules for six (6) sales associates and front desk staff • Research and document sales reports• Assist Group Tours in scheduling tours, modify existing tour schedules and checking in groups upon arrival• Provide support for high volume events (i.e. African World Festival, MLK Day, Ford Freedom Awards and Galas)• Provide bar and catering support by selling drink and meal tickets during public and private events• Provide support during fundraisers and events by assisting in event preparation and launch• Sort, batch, distribute and mail organizational and event marketing materials• Order departmental supplies• Initiate and answer phone calls and reroute calls to appropriate staff• Perform clerical duties as assigned• Maintains a positive image towards internal and external customers, visitors and the community• Works cohesively with others to meet established goals in a fast-paced environment• Ensure confidentiality
