• Ensure that the daily functions are successful and contribute to accomplishing team goals• Maintain accurate and detailed records for everyday function• Research customer inquiries, revisions, and discrepancies• Supervise administrative personnel by communicating job expectations and appraising job results• Provide guidance and training for employees on the management team • Develop and implement policies and procedures to improve operations and function • Create guides and steps for office processes within the company• Coordinate Production Work Orders for Production Manager to distribute to machine operators • Assist Research and Development with new items and modifications to create accurate and coherent prints• Maintain Production notes, prints, and records of products made and new items created• Schedule and plan based on customer orders and the availability of raw materials and production capacity• Maintain the Production Calendar for the factory, as well as a quick reference report updated regularly• Maintain SAGE system by providing cleanups and maintenance to ensure computer records correlate with physical paperwork• Maintain records, scheduling, and checklists for Safety Team• Facilitate for team leaders and safety inspectors to properly do inspections • Complete Forklift Certifications and ensure employees are up to date• Monitor inventory levels frequently to see what we need for future orders and writing purchase orders to refill stock • Purchase finished goods, sheet stock items, and Cutting/Printing Dies once approved• Develop purchasing strategies and identify buying trends with customers• Identify damaged or defective goods and work out an alternative solution with the vendor • Research and communicate with vendors to address inquiries, revisions, and discrepancies• Build professional relationships with vendors to ensure goods are received on time• Negotiate policies and contracts with various suppliers

• Prepare monthly accounts receivable statements• Respond to inbound inquiries regarding account status, payments, and invoices• Utilized Intuitive to reconcile accounts, track income, and generate monthly statements• Set up and update customer accounts through professional interactions, payment methods, and handling confidential personal information • Reduce time and costs by implementing new accounting procedures that increase efficiency• Send invoices via mail, email, or online vendor portals• Make outbound calls and correspondence to dealers and customers to discuss and resolve account needs by collecting information and verifying details• Calculate discounts, percentage allocations, and credits requests • Spearhead process improvements to secure prompt and regular receipts for the organization• Process and post high volume of monthly payments, perform research, and track misapplied payments• Perform administrative tasks such as record keeping, writing correspondence, and gathering materials and information• Collect, research, and arrange information to enter details into computer database and complete due diligence to resolve issues in a timely manner• Provide extensive clerical and administrative support to department staff

• Provided high quality results in a timely manner• Worked with technical design and product management to ensure design packages were accurate and complete• Kept team on task to complete orders according to deadlines and bill of material specifications for quality control• Repaired and corrected construction mistakes• Ensured compliance to 5S standards• Worked with department leads to identify and implement process improvements• Proactive in skills development by diligently training to operate eight machines while holding this position• Developed streamlined processes for product manufacturing and reduced labor times