● Project managed People Operations initiatives such as performance management system enhancements, employee engagement programs, and diversity recruiting policies, ensuring alignment with organizational goals and objectives.● Launched and staffed Charlotte headquarters with ownership of all office operations.● Created and managed project budgets, identifying cost-saving opportunities, and tracking expenditures.● Developed and implemented an internal people operations strategy road map, aligning with organizational goals.● Spearhead comprehensive strategies for total rewards and compensation, including compensation design and plan execution.● Cross-functional development and roll out of a proprietary Performance Improvement Plan, applicable to Recruiters, Salespeople and Account Managers. ● Program managed five global RPO client accounts and two MSP programs with a focus on workforce planning, cross-departmental collaboration, performance management, and stakeholder relationship building.

● Proven ability to effectively communicate with stakeholders at all levels; managing expectations, and building strong relationships.● Negotiated and closed strategic partnerships with Fortune 500 companies.● Hired, trained and evaluated end-to-end Human Capital workforce, implementing scalable solutions to boost productivity and manage change effectively for global RPO recruiting and BPO TA coordination functions at Wayfair, Cruise Automation, D.E. Shaw, Waymo, and Plaid.● Enhanced TA operations support functions by developing and executing unique solutions for hiring, and optimizing cross-functional client programs, resulting in an increased GP of $5M.

● Engaged directly with MSP/RPO program contacts, department stakeholders, and hiring managers to identify opportunities for process enhancements within their TA function.● Devised and implemented innovative sourcing strategies, emphasizing diversity sourcing techniques and prioritizing diversity in candidate searches. ● Monitored and evaluated each Recruiter's KPIs monthly to ensure consistently high-quality candidate experiences.● Collaborated with contingent program clients to address challenges, offer constructive feedback, and devise customized staffing solutions.Hired, trained, and coached global MSP and RPO recruiting teams on building/expanding pipelines within designated focus areas (R4R/Tech/HR).

● Spearheaded successful change management initiative following company-wide reorganization.● Led change management division, dedicated to effective communication and education around drivers behind company reorg stages.● Actively listened to understand employee concerns and needs, post initiative roll out.● Directed complex projects associated with change management initiatives, while communicating effectively with executive-level stakeholders.● Oversaw 35 MSP client programs, exceeding expectations on metrics and client SLAs.● Led a remote team of 17 Recruiters within the Global Professional & Industrial division, several of which were based in Brazil.● Reduced time-to-fill by 20% through effective recruitment campaigns and strategic sourcing plans.● Interacted with client partners and stakeholders at all levels by leveraging advanced technical and refined written/verbal communication skills.● Managed client portfolio which included General Electric, US Bank, Nike, Schlumberger, Smith & Nephew, and Apple.

● Spearheaded internal talent acquisition, human resources training, and HR project management. ● Crafted comprehensive guidelines, protocols, process flows, and internal HR policies. ● Oversaw performance management programs, staff development, and organizational training, optimizing recruiting metrics. ● Produced and managed KPI reports, conducted data analysis, and performed market assessments.● Analyzed current and past hiring data to identify areas of improvement and develop targeted talent acquisition strategies.● Developed and implemented a talent acquisition and retention plan that improved employee satisfaction by 32%● Developed and implemented a human resources department that improved employee engagement by 18%● Developed and maintained an online training portal that enabled employees to access training resources.● Developed a database of training materials and resources to ensure consistency of training information.● Other roles at Pionear Recruiting include National Accounts Lead Recruiter and Recruiter.