Ashley Summers Email & Phone Number

United States

- Develop expertise in BizzyCar products and customer context to drive value and support.- Lead customer onboarding processes, including configuring web portals and aligning expectations.- Conduct customer trainings to enhance value and mitigate retention risks.- Manage account reviews to identify value-creating opportunities and upsell potential.- Act as the voice of the customer, documenting feedback and working with technical teams to drive product improvements.- Monitor customer support tickets, ensuring high satisfaction and performance levels.- Create and implement new processes within the Customer Success team to improve efficiency.

- Facilitated customer onboarding, ensuring a seamless transition and alignment with product value.- Provided customer support and training to ensure successful use of BizzyCar products.- Assisted in configuring customer web portals and managing initial customer interactions.

- Primary remote team member point of contact on assigned accounts.- Manage RTM team members production hours, KPIs and weekly schedules to ensure goals are met.- Share information and answer questions related to best practices (workflow, communication, Instant Teams, etc. as needed).- Complete weekly hours audits for the team, and report any issues to the Program Support Manager.- Attend any on-going training for the customer and train the team on any updates.- Complete regular one on one's with over 25+ team members.- Developed and executed a Performance Improvement Plan (PIP) to address and resolve specific performance challenges with team members that were not meeting KPIs

- Quickly and effectively solve customer issues (through email and phone) from teachers, parents, administrators and district administrators to ensure that they are successfully using Seesaw’s product and services.- Identify and escalate software challenges or bugs to the correct team all the while staying up-to-date on new policies, procedures, and product updates.- Maintaining a 100-97% CSAT score within Zendesk

- Built graphic design advertisements for social media, digital, and weekly/monthly email campaigns.- Maintained and updated social media accounts.- Assisted with the coordination of media campaigns.- Provided recommendations on advertising mediums.- Monitored advertising to ensure Alpha Coffee delivers a consistent, coherent, and compliant message.- Monitored and reported the effectiveness of advertising through the use of customer surveys through Survey Monkey and other data gathering tools.- Maintained files of all advertisements for regulatory purposes.- Established and maintained positive relationships with GovX.com.- Prepared and scheduled email and social media posts for news releases, holiday specials, and more.- Assisted in the development of short and long term objectives for the Alpha Coffee marketing, new product releases and advertising functions.- Analyzed and reported on competitor and industry trends, products, and prices.- Assisted in the planning, researching, and analyzing existing and new product needs.

- Governed quality control of a private social media community containing 20k+ members with a 90% engagement rate. - Provided research services pertaining for membership requests to ensure each member meets group guidelines.- Communicated effectively with 10+ staff members distributed globally using professional social networking applications.- Participated in team problem solving efforts to monitor quality control.- Proficient in word processing, spreadsheets to include Google Sheets and Microsoft Teams.- Able to write in a manner that appeals to a wide audience.- Updated and maintained data sheets.

Ocean Springs, Mississippi, United States

- Assisted in preparation of the classrooms and materials with help and guidance.- Assisted with supervision and guidance of the children in use of Montessori materials andactivities. Conducted lessons, made observations etc.- Assisted with serving and supervision of lunch. Guided the children in developing socialskills and table manners as they eat lunch together.- Monitored outside play.- Assisted in the care and daily cleaning of the classroom.

- Contacted potential or existing customers to inform them about a product or service using scripts. - Asked questions to understand customer requirements and close sales. - Notated important details of each conversation. - Communicated verbal acceptances of offers to our Sales team for closing.- Provided research and analysis for industry-specific labor and employee relations information. - Designed, executed, and interpreted research projects.- Performed complex laboratory and data collection techniques.

Ocean Springs, Mississippi

- Provided excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.- Interviewed and/or toured prospective members and sold memberships.- Built relationships with members; helped members connect with one another and to the YMCA.- Handled and resolved membership concerns and informed supervisor of unusual situations or unresolved issues.- Applied all YMCA policies dealing with member services.- Able to handle money and balance cash drawer.- Ability to communicate and work with other departments.- Handled additional tasks as needed.

United States

- Assisted with the execution of both Ron Meyers Productions and Ron Meyers Ministry events. - Built graphic design advertisements for social media, digital, and weekly/monthly email campaigns.- Accompanied with set-up and tear down of events. - Organized vendors in the arts and crafts section for the 2018 Mullet Festival in Gautier, MS.- Orchestrated the startup of The Grand Fashion Boutique Show, which included logo, post card design, layout of map for show, and organized the structure of website.

Pensacola, Florida, United States

- Analyzed, researched and resolved problems and discrepancies related to all member accounts.- Counseled current and prospective members about Navy Federal’s products and services.- Identified opportunities to cross service products and increase product penetration.- Performed platform banking function by ensuring cash and other negotiable instruments are handled properly.- Understood and followed federal and other regulations relating to financial products and services.

Clinton, Oklahoma

- Received checking and savings deposits, withdrawals, payments and cashed checks: verified cash and endorsements, identified counterfeit currency, and proper identification for cash back and issued receipts of deposit.- Examined checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.- Answered basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.- Referred customers to the proper department for issues that cannot be resolved at the teller line.- Bought and sold currency from the vault as necessary, ensured that teller drawer cash limits are not exceeded.- Verified deposit coupons are properly completed and checks are made payable to the “Bank”.- Balanced and updated savings passbooks, cash drawer, and close accounts when requested.

Weatherford, Ok

- Greeted patients and visitors, in person and over the phone. - Answered the phone with a polite consistent manner while keeping proper telephone etiquette.- Registered new patients and updated existing patient demographics by collecting detailed information.- Notified the provider of the arrival of patients, communicating with patients and staff and being aware of delays.- Protected confidentiality of patient records. - Cleaned and organized waiting area for patients.