Ashley Swallow Email & Phone Number

I am passionate about my work profile.A Technical Account Manager is the technical partner to Sales, across strategic named accounts. A Technical Account Manager possess the deepest levels of technical understanding and are equally strong is strategic relationship building, understanding Customer business drivers, matching those to Information technology, and clearly articulating complex solutions to named Customers.

Listed skills include Information Technology, Networking, Quality Assurance, Enterprise Software, and 8 others.

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  Technical Account Manager

  Fusion Factor Corporation

  Jan 2010 - Present - Greater San Diego Area

  • Meet company sales quotas with existing accounts• Attend or conduct Technology Business Reviews with managed accounts• Perform Full Network Evaluation & technical road map, with the sales team, for all managed service accounts.• Attend daily, weekly, and/or monthly meetings with Sales Team.• Resolve critical issues with any client relationships.• Coordinate all aspects of service provided within the Managed service agreements: Quality assurance on tickets performed; Client training; Monitoring offsite backup usage.• Participate in ongoing strategy meetings• Attend for IT sponsored industry, charity, educational events or training events• Keep up to date on industry related news and technology• Conduct client onboarding meeting• Update all activities, time sheets, and Sales processes within ConnectWise• Update ConnectWise opportunities and sales funnel daily• Develop & maintain relationships with Managed Service clients and prospects

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  San Diego State University-California State University

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