Ashley Theis Email & Phone Number

Dundee, Illinois, United States

In my position as Customer Service RepresentativeMajor Responsibilities:Implementing best practices for the delivery of excellent customer service with a keen focus on meeting and exceeding customer requirements, answering phones, set appointments, and greet / check in clients, creating sustainable relationships of trust through open and interactive communication, executing strategic techniques for the patient record preparation related to surgery admissions, while ensuring compliance with standard procedures, managing and maintaining facility cleanliness and safety.Key Accomplishments, I achieved during this role:• Enhanced customer satisfaction and retention rate by detecting / resolving complex queries and ensuring delivering of excellent customer service.• Improved mental health during a pandemic between departments, while serving as a member of a new organization.• Achieved $4.50 salary increment within one year by providing effective services during pandemic.

Lombard, Illinois, United States

In my position as Office ManagerMajor Responsibilities:Planning, establishing, and steering execution of day-to-day office operations aimed at eliminating hurdles and increasing productivity, participating in meetings with staff and senior management to identify / resolve complex issues and devise innovative solutions, administering $150,000 in inventory by using advanced stock management systems and software.Key Accomplishments, I achieved during this role:• Optimized overall efficiency by integrating and rolling-out new software for strategic sales operations, appointment booking, and payroll management.• Increased 10% service revenue by utilizing new software.

Arlington Heights, Illinois, United States

In my position as Senior Sales Support RepresentativeMajor Responsibilities:Devising and deploying robust plans for the delivery of strategic sales support with a keen focus on ensuring business and revenue growth, providing assistance to management team members and executives as needed, spearheading team contest with keen focus on boosting business and revenue growth.Key Accomplishments, I achieved during this role:• Generated $1.3M revenue by scheduling and coordinating 1,000+ appointments for nationwide district managers.• Recognized as a top sales person of the year every year, while scheduling appointments in all 50 states and coordinating with over 10,000 District Managers.

Associate Of Science - As, Health/Health Care Administration/Management, 4.0

Activities and Societies: Phi Theta KappaHigh Honors

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies