• Maintenance of faculty and student inquiries using DeskPro ticketing system • Design how-to documentation on WordPress• Report application bugs/issues using Azure DevOps• Create course evaluations for upcoming terms• Assist in student onboarding students for clinical compliance• Conduct remote training sessions using Zoom and BlueJeans• Liaison between health facilities and Penn Legal for clinical contract execution• Input clinical sites on CMS (Contract Management System)• End user testing after application build release

● Troubleshoot and resolve end user concerns via Remote Desktop connection ● Resolve end user and patient discrepancies using IB Expert for Database entry● Perform clinical workflow testing after software update● Design and edit clinical templates and forms in application● Assess billing transactions and reconciliation for practice management● Reviewed and assessed Vaccine administer and inventory management with clinical staff● Workflow analysis and reengineering to ensure efficient use of Emr software ● Training of new hire analysts and performed case review for team members● Assisted eligible providers in attesting for meaningful use● Edit and designed reports for meaningful use, clinical and billing analysis● Add and edit end user roles, permissions, specialties, and access● Intuitively captured bugs in Emr software for developmental review● Managed department back log of software issues

● Go-live support for clinical and administrative staff on functionality of GE Centricity CPS 12.2 ● Workflow examination and development to correspond with policy and procedures of public health and corrections facilities

●Trained on-boarding and current medical staff on clinical workflows using the GE Centricity 9.5 Application. ●Onsite and remote support ●Trouble shooting and report of issues/bugs to vendor ●End user testing after updated release ●End user account maintenance and management ●Created workflows for training curriculum after onsite observation

● Conduct various monetary transactions for auto sales tax and down payment daily● Generate reports of sales, and monetary transactions to and from dealership● Input warranty and reference information for customers● Gather and edit final paperwork for customers to sign for their vehicles● Performed full disclosure of final paperwork for customers to sign for their vehicles● Gathered important paperwork for auto loan lender and title office within 72 hrs after date of sale● Reconciled daily monetary transactions after business hours