Ashley Thomas Email & Phone Number

Manage, coach, and develop Operational Risk staff and assist Vice President Operational Risk with setting short-, medium-, and long-term vision and goals for the Operational Risk Management Department. Manage and balance workloads, monitor timeliness of deliveries, and manage efficiency of the department and staff.Develop and manage the following:•Operational Risk Management program •A library of company operational processes, associated risks, and risk controls.•The process for documenting process flows and incorporating risks and controls. •Process to rank-order operational risks.•Operational KRIs.•A process for integration with company’s data warehouse to produce operational metrics.•Development of control exception reporting.•Develop a process to incorporate departmental efforts within the Enterprise Risk Management structure. •Develop/identify processes to automate controls and reduce dependency on manual processes/control management.•Facilitate identification of various data sources and their integration within the Business Intelligence infrastructure.Works closely with:•Compliance Integration team and Operations on control management, implementation, and monitoring.•All operational areas to evaluate and propose process improvements and highlight/mitigate key risks.•Other departments on Business Intelligence needs and improvements.

Rolling Meadows, Illinois

Oversaw all post-closing mortgage lender operations and supervised upwards of ten mortgage professionals in all aspects of loan delivery, collateral management and custodian oversight, government insuring, investor relations, agency recourse and repurchase management, and construction and renovation draw management.•Oversaw all due diligence for successful sale of $2.3b servicing portfolio; supervised collateral transfer and preparation of mortgage assignments for two additional successful sales of government MSRs.•Managed all primary company MERS operations, including MERS system transactions, document execution, reconciliation, and audit with no material findings for five consecutive years.•Partnered with subservicer in onboarding of new loans, troubleshooting of loan issues, MERS reconciliations, and collateral management.•Led the project to implement digital closings from inception to delivery, including initial design, vendor selection, budgeting, process design, and implementation which improved customer experience and produced significant cost and time savings.•Redesigned construction/renovation draw management and escrow holdback process, including hiring and training of staff, process design, vendor search and implementation, and ongoing oversight.•Outsourced and streamlined multiple back-end processes to achieve process efficiencies and cost savings. Participated in vendor selection and onboarding, process design, and ongoing oversight.•Onboarded new business partners, including warehouse lenders, government agencies, and correspondent loan purchasers, including risk assessment, staff training, process design and ongoing oversight.