Data analyst with a strong foundation in workforce analysis, programming, and data visualization. Seeking to leverage my skills and expertise to deliver actionable insights that drive informed business decisions. Proficient in Python, SQL, and Microsoft Suite, with a track record of translating complex data into clear, strategic communications. Eager to contribute analytical prowess to a dynamic team in a data-driven organization.
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Barista RetailStarbucksChicago, Il, Us
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Real Time AnalystBest Buy Mar 2022 - Mar 2024Work with team to monitor workflow statuses of up to 600 specialists at a timeMonitor and record call variances at time of occurrence based on 25 established program benchmarksMaintain open communication throughout the organization to address productivity concerns in real-timeAnalyze trends and draft reports to identify and address persistent cases to direct leaders. -
Customer Care Specialist IiBest Buy Nov 2020 - Mar 2022United StatesResolved conflicts within client invoices and appointmentsDesigned solutions and created orders to meet needs for Home Theater, Computing, and Smart Home clientsPerformed troubleshooting and created repair orders for appliances, TVs, computers, and smart-home equipmentMaintained 90% positive experience survey scores by reconnecting with clients post-service to ensure ongoing satisfaction
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Back Office LeaderBest Buy Aug 2018 - Nov 2020Maryland, United StatesMaintained quarterly entertainment and supply budgetsEnsured the store teams kept up with their training each monthMonitored and reported on metrics for the storeWorked directly with clients to find solutions that meet their needs
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Inventory And Merchandising SupervisorBest Buy Nov 2017 - Aug 2018Kansas, United StatesMonitored and allocated the store's labor requirements throughout the weekAssisted my team as needed with stocking and merchandising tasksCoached and trained a team of up to 17 peopleWorked with my peers to resolve issues with systems, inventory, merchandising, and reporting tasks
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Apple Master Mobile SalesBest Buy Apr 2017 - Nov 2017Kansas, United StatesAssisted customers in finding the best devices to fulfill their needsTrained team members on products and featuresAttended regular events for new product and software launchesOne of two location Apple product experts
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Back Office LeaderBest Buy Nov 2014 - Apr 2017Kansas, United StatesOn-boarded and trained team members in customer service tasksWorked with team leaders to unite on store goals and needsMonitored queues for orders that required follow-up, and worked toward resolutionsResearched issues across multiple platforms to identify issues and implement resolutions
Ashley T. Education Details
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Data Ananalytics -
Princess Anne High SchoolHigh School Diploma
Frequently Asked Questions about Ashley T.
What company does Ashley T. work for?
Ashley T. works for Starbucks
What is Ashley T.'s role at the current company?
Ashley T.'s current role is Barista Retail.
What schools did Ashley T. attend?
Ashley T. attended Strayer University, Barton Community College, Princess Anne High School.
Who are Ashley T.'s colleagues?
Ashley T.'s colleagues are Logan Donley, Zoe Desmuke, Jocelyn Bourbeau, Tsering Lhakyi, Alysa Robinson, Nohemy Avalos, Fernando Castro.
Not the Ashley T. you were looking for?
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4salesforce.com, salesforce.com, bergenit.net, newrelic.com
3 +152020XXXXX
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Ashley Thiesen
Entrepreneur, Consultant, Digital Influencer & Speaker In Social Media & Digital MarketingCharleston, South Carolina Metropolitan Area2gmail.com, themodernconnection.com -
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