• Develop best practice documentation for Aboriginal Engagement Strategy • Conduct in-depth research of social media best practices• Provide alternatives and recommendations for proposal process updates • Conducted primary and secondary research on organizational structures, alternative fundraising models, and donor engagement strategies• Produced compelling research reports, presentations, fact sheets and best practice documentation for presentation to Board of Directors and… Show more • Develop best practice documentation for Aboriginal Engagement Strategy • Conduct in-depth research of social media best practices• Provide alternatives and recommendations for proposal process updates • Conducted primary and secondary research on organizational structures, alternative fundraising models, and donor engagement strategies• Produced compelling research reports, presentations, fact sheets and best practice documentation for presentation to Board of Directors and Executive Show less

• Produced operational reports for internal communication • Conducted data mining exercises in system-wide infrastructure database• Collected, compiled, and analysed detailed data sets to conduct quality assurance review• Recommended improvements following critical evaluation of existing processes, programs, and tools • Collaborated with interdisciplinary team to establish maintenance standards for new lines of business• Developed process documentation to facilitate the… Show more • Produced operational reports for internal communication • Conducted data mining exercises in system-wide infrastructure database• Collected, compiled, and analysed detailed data sets to conduct quality assurance review• Recommended improvements following critical evaluation of existing processes, programs, and tools • Collaborated with interdisciplinary team to establish maintenance standards for new lines of business• Developed process documentation to facilitate the maintenance of pipelines and facilities• Developed Key Performance Indicators for team in support of performance management guidelines• Liaised between Field staff and Head Office personnel to enhance communication and ease relationship building• Utilized extensive change management knowledge to address team-member concerns following departmental reorganization Show less

• Used strong communication and leadership skills to ensure exceptional customer service standards were adopted by all department staff• Supervised and mentored junior staff • Fostered effective working relationships with clients and individuals from across the organization