Technology Analyst for the State Farm Mobile app (SFMA). I work with business partners to research and create new features into SFMA. I am also a part time scrum master for my team where I help with team process and efficiencies to make sure we are working in a structured environment. I work on a team of 9 technology analyst where we divide out products, keep open communication, and strive to help one another when needed.

Worked in a fast-paced environment and was one of the top producers on my team. We went through an initial 1 year of training and then as we gained experience were trained in additional states and policy types throughout my team within Underwriting. I assisted with the training of new employees along with assisting our process analyst team in making efficiency improvements. Became one of 3 leads on my team to help others when management was out and provided additional assistance to our… Show more Worked in a fast-paced environment and was one of the top producers on my team. We went through an initial 1 year of training and then as we gained experience were trained in additional states and policy types throughout my team within Underwriting. I assisted with the training of new employees along with assisting our process analyst team in making efficiency improvements. Became one of 3 leads on my team to help others when management was out and provided additional assistance to our underwriting services assistance when needed on application submitted to them for updates and review. Show less

Promoted from a customer service assistant to product assistant to order assistant within a period of 4 months (usually this is a minimum of 12 months from a CSA to Order Assistant. Assist vendors and claims handlers with orders needing processed for the policyholder. Work with other staff members to resolve problems with orders processed and come up with new solutions on how to handle up and coming problems with systems. Set up a plan to maintain a balanced workload dividing all 50 states… Show more Promoted from a customer service assistant to product assistant to order assistant within a period of 4 months (usually this is a minimum of 12 months from a CSA to Order Assistant. Assist vendors and claims handlers with orders needing processed for the policyholder. Work with other staff members to resolve problems with orders processed and come up with new solutions on how to handle up and coming problems with systems. Set up a plan to maintain a balanced workload dividing all 50 states amongst a team of 7 people. Show less

Answered over 50 calls per day from customers needing to file a claim or make payments. Dispatched emergency vehicles to stranded customers. Filled out paperwork to take payments from customers for existing claims. Created documentation to assist trainees with learning the position. Assisted in training new employees, including describing the function of the CRC to management.

Promoted a new league and acquired 56 new members, bringing in around $9000 over three months. Marketed for existing leagues for multiple seasons. Served up to 250 customers a night, taking orders and running food and drinks as well as taking cash payments. Worked with a team of 3-5 people to ensure an enjoyable atmosphere for people of all demographics.

Managed a team of 20+ individuals. Held multiple team bulding activites to create trust amongst team members. Helped develop an incentive program to boost morale and raise performance. provided good morale for the team, resulting in many coworkers producting their personal best marks.