Ashley Watson Email and Phone Number

Client Onboarding• Assist consultants in the onboarding process to their client sites through collating documentation and completing online systems• Experience within onboarding Polish, Ukranian & Tajikstani to Polish client including client onboarding. Also working with accountants and lawyers to ensure documentation to legally work is completed.HR Duties• Background checking – responsibility for VP background checking for new employees. Ensure that VP is compliant with client and jurisdictional requirements and all checks are completed in a timely manner. • Report on absence discrepancies• Collate self appraisalsNorthern Ireland• Liaison between VP head office and consultants, assist client partners in managing the relationship with the consultants and attend all townhalls and events• Manage the process of collecting information for the Equality Commission & submit findingsOperational Support for Head Office• Ad-hoc duties across HO functions, facilitating the smooth running of the business

Office Management• Overall management of reception area and meeting rooms, taking facility issues to hand however big or small and following through• Management of core hours reception cover• Supervise, train and develop staff as appropriate• Meet and cooperate with the marketing team and catering staff to discuss requirements/needs for upcoming events• Liaise and coordinate with external contractors and vendors• Manage the planning, development and organisation of reception systems and procedures• Assist facilities manager in office floor plans, hot desking and planning for upcoming office fit out. Be first point of call for printer and AV issues.Reception/Administration Duties• Meeting and greeting guests, announcing their arrival to the host• Answering all incoming and internal phone calls and directing them to relevant individual• Check upcoming meetings, lunch bookings, refreshments, equipment requirements• Managing incoming and outgoing mail and courier distribution• Concierge services to all visitors, being first call for local knowledge (amenities, transport etc)• Providing a high level of proactive administrative support to the administrative team and the business• Assist internal and external clients with organising meetings/events and being a point of contact for future reference Learning and Development• Attended refresh of first aid and AED course

Office Management• Collating & analysing statistics for room usage, switchboard calls and external guests• Creating rotas and managing holiday calendar for the team when required to• Training & developing new members of staffHuman Resources• Participating in telephone screening interviews as well face to face first stage interviews• Shadowing all human resources tasks on company system such as people matters, payroll, invoicing & charge sheetReception/Administration Duties• Managing the ARC switchboard system. Dealing with incoming calls and transferring when necessary• Responsible for future rooms/events/screenings & catering orders• Manage client floor reception – greet all guests, ensure standards for meeting rooms are to the highest standard• Liaising with the landlord reception for any unannounced guests that arrive • Supervising and working alongside the client during eventsLearning and Development• Attended numerous internal training courses such as ‘Building your Personal Brand’, ‘Coaching and Mentoring’, ‘Maximising your Team Talks’ & ‘Mindfulness with a Monk’• Completed 'First Aid at Work' course

Office Management• Support managing a team of 5 receptionists and 4 night porters• Creating accurate weekly & monthly rotas for the front desk, taking into thought business levels, holidays & sickness• Observing standards within the department to ensure they are being applied and achieved• Reviewing cash control procedures• Ensuring the department is fully compliant with Health and Safety procedures• Resolving any queries or complaints within in a timely manner• Responsible for the running of the hotel on allocated shifts when Duty Manager• Responsible for all aspects of the hotel and guest safety and security• Ensuring the co-ordination of the hotel team and guests in the event of a crisis or a fire evacuationHuman Resources• Assist the recruitment process• Support with the training and inductions of new staff members• Carrying out job chats and performance management when neededReception/Administration Duties• Being the first point of contact for all guests and customers• Answering all calls coming through the hotel switchboard• Handling any enquiries for the hotel, via telephone and email• Updating all relevant guest information on the hotel operating system• Ensuring guest billing is processed accurately and documentation is kept in accordance with company policy• Ensuring the check in & check out procedures are as efficient as possible

- Serving drinks- Table Service- Preparing cocktails- Cash Handling

• Front desk – managing the front desk to a 5,000 acre resort, guest enquiries, checking guests in and out, bellman duties, concierge, night audit services, training staff • Owner Services Department – property inspections, housekeeping standards and maintenance coordination of over 400 homes and villas• Reservations/PBX – Online reservations, taking payments/deposits, emailing correspondences to guests, switchboard phone, booking golf tee times

- Cashier - Server - Griller (Cooking food to Health & Safety also Nandos Standards)- Buddy Trainer (Training staff to standards, introducing new products, managing staff files)