Ashley Watterson Email & Phone Number

Greater San Diego Area

Responsible for managing new business inquires, gathering data for quotes, and walking through policy options with clients.Manage current personal lines polices, service changes, and advise clients about their coverages.Produce monthly marketing material and manage online business presence.

Greater San Diego Area

• Trained online support agents in interacting and servicing customers in Zendesk.
• Explained Advertisement service to customers, thoroughly clarified details and process in ad management.
• Processed customer support tickets, worked with users to resolve issues or answer inquires.
• Thoroughly user-tested company website and communicated with web developers to change and resolve bugs.
• Managed company’s Facebook page and other online campaigns, wrote company announcements, and updated promotions and advertisements.

Responsible for creating articles and updating the content for a weekly, electronic, aviation-related newsletter, that is delivered to almost 130,000 subscribers each week.

El Cajon, California

• Entered medical survey information and customer comments into database in order to accurately represent customer satisfaction for various hospitals, doctor’s offices, and medical programs.
• Organized client databases for data processing.
• Aided in designing company promotional emails with Constant Contact’s email marking software.
• Performed various office tasks, such as opening/organizing mail, stuffng envelopes, and stamping surveys for data input.

• Acknowledged customer requests for products, services, and company information.
• Answered customer telephone calls quickly and in an appropriate manner.
• Aided students in finding their textbooks and understanding options in buying and renting books.
• Collected books for online orders, processed them, and aided students with their online pick-ups.
• Checked out customers, handled cash transactions, and managed front inventory.

• Coordinated and managed events and projects for the 2013 Annual 5K Walk for Kids Fundraiser as well as various volunteer and supporter events.
• Helped with office tasks, including taking messages, scanning documents, and answering phone inquiries.
• Supported Head Event Coordinator with administrative support duties, including creating promotional material, designing event posters, and researching products/children's activities that would be featured at events.
• Organized volunteer check-in at events, managed various activity booths, took company photographs, and assisted in event clean up.

Bachelor Of Arts - Ba, Psychology

Psychology