As Program Managers (PMs), we define and design products and services that delight customers and add strategic value to Microsoft. My responsibilities span the life of the product/service and include collaborating with business stakeholders, engaging with customers to determine requirements, defining the product/service vision, creating and communicating a successful design, managing the release, establishing the product/service’s identity in the ecosystem, and connecting with and supporting the customer/partner community.• Manage Volume Licensing Digital Download Product enablement for 100+ products per year and 1000+ versions. Decreased time to market on products with keys by 38%, non-keys products by 75% while reducing vendor capacity 15% year over year.• Manage Microsoft License Position Customer Entitlement Report enablement for a $72 Billion Volume Licensing revenue ecosystem. Reduced Azure product entitlements enablement by 98% removing all manual effort. Implemented first rules-based engine removing all subject matter expert dependencies supporting 15% vendor reduction. Kept 0 bug record two years running.• Manage and design Data Patterns Management Engine enabling efficient operations for 150 users launching per year 100+ products and 1000+ scenarios across 38 Volume License Applications. Enables 98% quality SLA while reducing 15% vendor capacity year over year. • Managed Volume Licensing Commercial Notifications enablement for millions of customers including 100+ different notifications. Kept 0 bug record for two years, reduced vendor capacity by 20% and eliminated 35% of incorrect NGVL data.

As a Microsoft Solutions Delivery (SD) Manager we were responsible for planning and delivering enterprise information technology solutions for the internal OEM operations business division. IT solutions range from Ordering ehancements and Late Binding options to Reporting & Analytics. OEM SD employees drive collaboration with key business stakeholders and multi-functional IT groups to solve compelling problems across the vast internal Microsoft financial IT infrastructure. Success is determined through strong cross-group collaboration skills, exceptional project management abilities, and deep technical strategic insight against multiyear initiatives.• Enabled Online Activation Reports for the Original Equipment Manufacturer business channel with millions of transactions per year. Four major releases completed on time with no quality issues through design, end-to-end project management and data dictionary ownership.

As Project Manager (PM) i was responsible for engagement execution within a formal Statement of Work (SOW) to drive predictable behaviors in terms of project process and outcomes (accomplished on time, on budget, and according to customer specifications). I supported the client in the areas of delivery engagement quality and customer satisfaction.• Consulting work for Original Equipment Manufacturing Operations translating end-to-end solutions into business requirement documents for system enhancements.

As a Microsoft Solutions (SD) Intern we were responsible for planning and delivering code defect solutions for the internal Original Equipment Manufacturer (OEM) operations business division. OEM SD employees drive collaboration with key business stakeholders and multi-functional IT groups to solve compelling problems across the vast internal Microsoft financial IT infrastructure. Developed strong cross-group collaboration skills, exceptional project management abilities, and deep technical strategic insight against multiyear initiatives.• Performed business project management activities through project planning prioritization, metrics development and bug triage resolution supporting multi-billion dollar Original Equipment Manufacturer business stream.

I was responsible for the supervision and wellbeing of 20-120 children. I assisted teaching staff in a variety of related areas; assisted in planning, prepared and developed various teaching aids; assisted students, individually or in groups, with lesson assignments; presented and reinforced learning concepts; observe progress and problem areas of students for referral to the classroom teacher; conferred with classroom teacher and parent on progress of students; assisted in maintaining student discipline and order on the playgrounds, in lunchroom, school halls, library and study halls.• Increased team performance by implementing communication model.

I was responsible for the supervision and wellbeing of up to 40 children. I was also in supervised 2-3 other counselors. Some of my duties were to create and coordinate activities schedules for each week, and ensure proper documentation of accident, incident, and conduct reports. I was also responsible for turning in paperwork and timesheets correct and on time.• Closed communication gaps by implementing a parent/counselor communication model.