Ashley Wiedeman Email & Phone Number

Works in a multi-faceted role in the B2B market as Implementation Consultant, Platform Optimization Consultant and SME on pre & post-sale deals. Assists Customer Success, Marketing and Sales to contribute to company initiatives.-As the Senior SME, I take charge as technical validations on discovery calls and find additional opportunities. I also work on RFPs/RFIs and perform in-depth system reviews to ensure proper scoping and budgeting of hours, often times with short/tight deadlines. Contributed to creating first-ever SME process to assist in creating additional SMEs as the organization grows.-As Implementation and Optimization Consultant, I am responsible for meeting with clients – from senior leadership to technical-level resources - on recurring calls to launch or improve their system. Typically works on 8 – 15 client projects at a time. Works directly with Project Mgmt, Director and CRO daily to ensure new and existing projects are efficiently meeting deadlines under budget. Acts as overlay senior resource on large projects to ensure smooth transition between phases & resources. Contributes to internal and client-facing documentation. Trains new hires to ensure smooth transition into the organization and prepare them for client-facing calls. Consistently working to improve internal processes as the organization recently merged with 4 other companies with a goal of creating seamless harmony with the other teams. -Awarded ‘Employee of the Year’ for 2023 company-wide

As a ConnectWise PSA Consultant at Sierra Pacific Group:I am able to utilize my extensive ConnectWise knowledge to optimize and configure the platform for clients, streamlining operations and enhancing productivity.Day-to-day duties include project-based implementations and improvements using proven-practices to improve CW PSA software and processes, adding measurable efficiency to clients' bottom line.I provide white-glove support to clients, reducing their software administrative headaches and ensuring prompt resolution of challenges.I collaborate with clients to integrate ConnectWise with other essential tools, creating a connected tech stack and enabling seamless data flow.I also leverage ConnectWise reporting and analytics features to help clients gain valuable insights and make data-driven decisions.

Worked with 13 technology businesses to audit their solution stack, identify problem areas , set a plan to resolve, execute the plan to optimize & provide support throughout the engagement. Reviewed current business processes & applied best practices as well as creative solutions from sales to finance, service and operations. Tracked company efficiency, provided reporting (internal & external), responsible for vendor mgmt, employee training, onboarding & offboarding employees. Created/fine-tuned documentation along the way. Development work (SQL) for on-prem partners.

Responsible for the ConnectWise software suite for a 23-person company to keep 7 teams operational. Worked closely with the CEO, CFO and COO to ensure all business needs – from operations to billing to reporting – were met and running efficiently. Looked for bottlenecks of the company and improved processes/realignment of team members. Routinely sat with each team to understand their pain points and solve with creative solutions via the software or new/changes to processes. Reduced the invoicing and procurement flow timeframe from 5 hours a week to 1 hour. Implemented a custom reporting tool called Brightgauge and developed custom reports and dashboards (internal and external, client-facing). Created the first formal onboarding and offboard employee process: Including creating standardized project template, training the employees (hands-on and computer-based), tracking certifications and scheduling shadowing sessions. Attended several events to represent the company and discuss networking opportunities to further grow the business. Represented the company at several tradeshows and conferences and recommended solution enhancements/new softwares to improve the business operations.

Bingham Farms

Managed the day-to-day operations of an MSP of 20 employees including hiring, training and evaluating employees, strategic planning to assist in meeting company objectives, overseeing client projects and creating and evaluating operational metrics for employee and company performance. Responsible for client onboarding and offboarding. Met with clients quarterly to present QBRs and maintain the client relationship. Ensured the Helpdesk team operated smoothly and provided the best-in-class support which resulted in a 10min average response time and 98.7% average CSAT rating from clients. Maintained the platforms as system administrator (ConnectWise Manage, Sell and Automate) in this dual role ensuring the software sets were kept up to date and admin changes were done in a timely manner to keep the business running. Ensured billing ran efficiently with invoices delivered on time and payment/collections process was on time. Maintained the vendor-relationship with 22+ vendors to ensure no delay in product delivery, repairs and replacements so that the field services team was not interrupted. Head of the Co-Managed IT (Streamline) initiative and developing service boards/employee training to the systems as well as performing quarterly onsite visits to determine additional customization for the client – this brought in an additional revenue stream valued at $100,000/year for the business.

Tampa/St. Petersburg, Florida Area

-As the Senior Sales Engineer, I was responsible for providing world-class software demonstrations (onsite & remote), presentations, RFP/RFI/POCs to prospects & partners. Actively worked as a trusted advisor throughout the sales stages along with the sales team to secure a technical win with major accounts. Traveled to roadshows & tradeshows to present to live audience – with traveling up 40%. -Sales Engineering MVP award for 2016-Top performer vacation winner for 2017-As the Senior Partner Support Consultant, I was responsible for troubleshooting partner issues timely & efficiently, providing the top customer service possible solving technical issues (mostly frontend, UI issues, and sometimes backend setup/configuration issues) as well as properly escalating to Cloud Engineers and Developers. Thinking creatively to problem solve. Worked within SQL databases for custom scripting as well as AWS for hosted clients. Training new hires on the support team, meeting with executives weekly & coordinating with the Development team to communicate partner’s needs.

Tampa/St. Petersburg, Florida Area

Various Duty Stations

Responsible for overall administration, management, & life cycle of information & control of information resources. Onboarded/trained a group of 5 new recruits while maintaining a small computer shop for hardware & software repairs & replacements for the 435th Logistics Readiness Group. Followed compliance regulations in order with Freedom of Information Act, Privacy Act and Standard Operating Procedures. Responsible for technology solutions for the entire organization.

Bachelor Of Arts (B.A.), Restaurant, Culinary, And Catering Management/Manager

Associate'S Degree, Information Technology