Ashley Wolfe Email & Phone Number

Hyatt Regency Milwaukee

Waukesha, WI

- Oversee the Banquet Department with 6 direct-reports, including the Banquet Supervisor, oversee the Concierge with 1 direct-report, and oversee the Audio Visual Department with 1 direct-report. Responsibilities include coordinating the weekly schedule; interview and hire for open positions; conduct disciplinary action, as needed. I also oversee banquet.

Waukesha, WI

- Utilized hospitality and customer service skills by greeting customers and directing them to meeting rooms while answering and directing all incoming calls via telephone and two-way radio. Expert at multi-tasking.- Update and distribute weekly forecasting spreadsheets to Operations staff and department heads.- Manage customer feedback by inputting all.

Coordinate and plan game promotions while leading a team of 10-15 people. My responsibilities included conducting interviews and participating in the hiring process.- Supervise set-up and clean-up, manage Door Giveaways, and promotions on and off the ice.

Execute game day promotionsOversee the kid’s zonesEscort mascotsTake pictures of fans