- Oversee the Banquet Department with 6 direct-reports, including the Banquet Supervisor, oversee the Concierge with 1 direct-report, and oversee the Audio Visual Department with 1 direct-report. Responsibilities include coordinating the weekly schedule; interview and hire for open positions; conduct disciplinary action, as needed. I also oversee banquet event set-up, execution, and clean-up, while managing food and beverage inventory.Managing all A/V Technology to ensure assets are maintained, properly stored, and inventoried while ensuring any guest A/V requests are responded to by troubleshooting issues correctly and in a timely manner. Ensuring all job duties are completed. - Coordinate with the Sales Team, hotel, and customer to ensure successful execution of customer needs throughout the sales, pre-event, event, and post-event phases. Including assisting Sales with conducting site visits with guests.- Manage group room blocks to ensure changes are communicated to the Rooms Manager. - Acts as customer liaison with hotel by creating and communicating all event needs for upcoming events including Group Resumes and Banquet Event Orders.- Meet and Greet with customers upon arrival while responding to/following-up on their requests.- Attend and participate in P&L and Forecast meetings.- Follow up with customers regarding guest satisfaction. Expert in analyzing and calculating Guest Satisfaction Survey scores for the property.- Lead the Property Problem-Free, Guest Satisfaction, and Breakthrough Leadership initiatives on property by actively attending and participating in bi-weekly and monthly meetings. - Experienced in managing Conference Center with 235,000+ square feet of meeting space.- Contributed to over $2.1 Million in Banquet Sales in 2015 by upselling and helping manage department controllables.

- Utilized hospitality and customer service skills by greeting customers and directing them to meeting rooms while answering and directing all incoming calls via telephone and two-way radio. Expert at multi-tasking.- Update and distribute weekly forecasting spreadsheets to Operations staff and department heads.- Manage customer feedback by inputting all Guest Satisfaction Surveys into database.- Update digital reader board to ensure daily event list and dining room menu information is displayed throughout the building via digital monitors. Update, organize, and distribute nutritional meal tags for all food and beverage.

Coordinate and plan game promotions while leading a team of 10-15 people. My responsibilities included conducting interviews and participating in the hiring process.- Supervise set-up and clean-up, manage Door Giveaways, and promotions on and off the ice.

Execute game day promotionsOversee the kid’s zonesEscort mascotsTake pictures of fans