Key Responsibilities:- Support National Service and Sales Account Managers- Maintain AS400 computer billing and service system site master files, customer details, unit deliveries, asset registers and unit pricing- Prepare tenders and quotes for a wide variety of clients- Manage and monitor equipment placement and operation at customer locations- Manage, supervise and mentor 15 branch administration staff across Australia- Produce monthly reports for Account Managers including Debtors Report, Parts Usage and Fleet Statistics Report, Service Call Summary Report, Customer Service Overview Report, monthly, quarterly and annual customer reports, consolidated customer invoices and Customer Asset Rental Report- Update and maintain Customer Asset Registers and Branch Daily Report Cards- Process and record Account Manager Customer Site Visit Evaluation forms- Review outstanding invoice reports and work closely with accounts receivable team- Analyse data and ensure that all quotes are reviewed and are correct- Review service histories of leased and sold materials handling equipment and assess operational problems- Prepare warranty claims and provide customer training- Monitor accounts and ensure that any disputed accounts are resolved effectively- Liaise with branches about national customer accounts, and- Report operational performance to senior managementKey Achievements:- Maintain positive liaison with major customer accounts including Coles Supermarkets, Coles Liquor, Linfox, Swires and JB Hi-Fi- Work successfully with Sales team to further develop client business, and- Have received many recommendations and endorsements from happy customers

Key Responsibilities:- Produced key performance reports for Fleet and Service departments- Assisted national customers with head offices based in Victoria- Gathered, corrected, edited and entered input data into computer system- Managed major accounts including Woolworths, Coles, Murray Goulburn, Kenworth, Nissan Casting, MacMillan, Godfreys and Ford and followed up invoices for payment- Provided support at monthly stock takes and weekly rental stock takes- Undertook office administration duties and maintained stationary- Ensured that all records were kept up to date- Managed weekly stock takes at Laverton equipment storage facility and monthly stock takes in conjunction with Department of Transport department- Updated reports for stock ageing including any maintenance work or additions to vehicles and provided supporting photographic documentary evidence, and- Handled customer enquiries at counter and by phone and email and ensured that all enquiries were forwarded to correct staff membersKey Achievements:- Worked effectively with major customer accounts including Woolworths, Murray Goulburn, Kenworth, Nissan Casting, MacMillans, Godfreys and Ford- Worked successfully with Sales team to further develop client business, and- Received many recommendations and endorsements from happy customers

Key Responsibilities:- Led and developed sales team to grow medium sized export manufacturing company- Recruited, managed, supervised, led and trained sales force- Assisted customers to improve business performance and grow operations, and- Reported to senior management on sales performancesKey Achievements:- Travelled extensively throughout Europe, Asia, Middle East and North America as lead contact for company at international trade shows- Grew sales force to increase business efficiency and market penetration- Increased company annual sales by 50% over 2 years- Quadrupled sales per representative within first year as Sales Manager- Renegotiated contracts with manufacturing and suppliers to raise margins- Reduced product lead time and supply delays through forwarders and customs between Taiwan, China, Europe and UK- Expanded contract supply base to increase supplier competition secure supply- Secured USD $1 million annual contract from largest UK brand in car care products and car accessories, with extra net profit in excess of USD $175,000 in first year- Streamlined purchasing and bidding system through mergers and change management with annual savings to company of over USD $5 million- Successfully managed logistics and sales teams with achievements far above sales targets- Developed special product programs and major customer pricing strategies to build sales- Managed, supervised, trained and mentored junior staff, and- Reported market intelligence to senior management

- Worked closely with manufacturing, marketing, and purchasing departments to create timely, cost-effective export supply chains- Handled all technical aspects of international transportation including multiple modes, complex documentation and varying customs regulations- Developed distribution strategies and built effective relationships with logistics intermediaries- Investigated and solved problems with moving freight long distances and holding inventory in multiple global locations- Negotiated pricing and contracts with ocean shipping lines, warehousing, and transport companies directly or through network partners- Developed and maintained freight program to support clients while handling transit issues, cost changes and fluctuating market conditions - Conducted formal business reviews of prior year activities and prepared future forecasts, and- Liaised with international carriers and logistics intermediariesKey Achievements:- Balanced trade-offs between transportation costs, inventory costs and service levels- Ensured compliance with international and Taiwanese laws related to import/export activity- Supported drive overall business development by creating logistics strategies and processes for entering new global markets- Established international freight forwarding operations in Taiwan and China- Established and expanded distribution channels throughout Europe, North America, South America, North Africa, Middle East and Japan- Managed warehouse to warehouse shipments via rail to Eastern Europe destinations including Warsaw, Gdynia, Gdansk, Olomouc, Horka and Sarajevo, and- Managed direct to port operations to Rotterdam, Amsterdam, Hamburg, Valencia, Brussels, Felixstowe, Southhampton, Le Havre, Copenhagen, Genoa, Istanbul, Los Angeles, Algiers, Dubai, Tripoli, Tehran, Haifa, Brno, Moscow, Buenos Aires and Yokohama