• Actively involved in hiring new employees including scheduling interviews, conducting reference checks.• Scheduling interviews for management.• Knowledge and background in using Krono’s for Scheduling and payroll.• Providing onboarding training to new associates.• Maintaining Associate personnel files including W2, I9, verifying completion of compliance documents.• Performing daily cash office functions and maintaining cash office standards.∘ Counting registers from the previous day. Skilled in identifying counterfeit bills.∘ Researching and logging any variances from the cashiers. Contacting Loss Prevention as needed.∘ Correcting register issues from previous day that may have caused variances.∘ Responsible for ordering money from the bank, keeping accurate amount of money necessary for running daily operations.∘ Making bank deposits with Garda on a regular basis.• Supporting Operations Assistant Manager with scheduling, expense account monitoring, supply inventory and requisition.• Ensures adherence to all labor laws, policies, and procedures.

• Acts as Manager on duty by ensuring opening/closing procedures are executed in accordance with company guidelines.• Ensuring store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed.• Addressing immediate customer service issues and provides appropriate coaching to Associates.• Maintaining proper Associate coverage in service areas for a positive customer experience.• Ensuring Associates adhere to all operational procedures.• Communicating accurately and effectively with Management and Associates when setting and addressing priorities; providing periodic progress updates,• Promoting a culture of honesty and integrity; maintaining confidentiality.

• Role modeled exceptional customer service and positive experience. Addressed customer concerns and issues.• Created a positive internal and external customer experience.• Took an active role in training and mentoring Associates on front end.• Trained and coached Associates on personalizing the customer experience while promoting loyalty programs.

• Accurately rang customer purchases/returns and counted change back to customer.• Promoted credit and loyalty programs during customer interaction.• Accurately processed and prepared merchandise for the sales floor. Maintained all organization, cleanliness, and recovery for the sales floor.