Ashley A. Email & Phone Number

London

The Senior Solutions Consultant role entails overseeing the successful implementation of Anaqua solutions for clients. Responsibilities include leading client requirements gathering sessions, advising on optimal use of Anaqua products to enhance business processes, configuring solutions to meet client-specific requirements, and managing system configuration from requirements gathering to delivery and user training. Additionally, the role involves conducting business analysis, gathering necessary documents, and ensuring timely fulfilment of client requirements in collaboration with internal teams.

London, England, United Kingdom

Experienced DMS Senior Analyst with a focus on iManage Work, seeking a fixed-term contract position to contribute expertise and support a major Cloud Migration project. Skilled in technical administration and upgrades for the DMS system, with the ability to troubleshoot and resolve complex issues. Acts as the go-to escalation point for DMS support analysts, providing guidance and assistance when needed. Possesses a comprehensive understanding of the system and collaborates effectively with the DMS Architect and support team. Reports to the Database Services Manager and works closely with other members of the Database Services team.

London, United Kingdom

The Technical Consultant role involves providing pre and post-sales technical guidance to customers, particularly in legal-based products such as document management, case/matter management, contract management, and legal e-billing systems, as well as document assembly/automation, security, and collaboration tools. The primary focus is on Document Management Systems, with emphasis on both server and client-side components, along with complementary products. Essential skills include proficiency in Microsoft Windows operating systems, SQL Server database, Exchange, Active Directory, Office, IIS, and SharePoint.Key responsibilities include designing and implementing systems, conducting business and fit analysis, project management, software installation, configuration, training, documentation, and support. The role involved liaising with clients to agree on technical aspects of installations and upgrades, following documented procedures and practices, assisting with IT projects, providing technical support and guidance, documenting work in a technical and commercial manner, researching business development opportunities, and software development as needed.

London, United Kingdom

Through my time at Phoenix I have completed numerous document management (iManage), document automation (HotDocs), workflow (K2/SharePoint) projects for leading finance, legal and media firms. Initially I developed specialist knowledge deploying iManage Universal Search (IUS). My first projects involved implementing full text search solutions with customised search interfaces and intranets. I continued to be the primary consultant for projects with enterprise search or knowledge management elements. I was responsible for streamlining the implementation approach and developing best practise guidelines. Notable projects involve indexing 100+ million documents with resiliency and automated failover. My focus shifted to projects requiring data manipulation. Most noteworthy has been the completion of one of the largest OpenText to iManage migration/consolidations using SQL. Work routinely involved integrating with popular practice management and accounting systems. Overall, my role was dynamic contributing to the consultancy, development and support teams. By frequently exposing myself to new challenges I learnt not only how to quickly understand and deploy new technologies. But more crucially, how IT projects tie into the objectives of the wider organisation and effective management of client expectations. Consultants at Phoenix were responsible for both the technical implementation and project management of tasks using an agile approach (asana\JIRA).- Managing time while working on multiple projects - Project scoping & statements of work - Architecture design including hosted solutions & resiliency- Project implementation & testing- Data management (consolidation, conversion, extraction & migration)- Interface design and custom functionality development- Producing documentation, providing support & training

I worked in various divisions in the department including customer support, service desk, infrastructure, business strategy and networks. This provided an understanding of the IT industry and how it is the foundation to supporting the work of others at Discovery Communications.Tasked with helping project manage the EMEA wide computer systems upgrade, acquiring new merchandise, communicating with region managers and organising contractors.Technologies Used: Mac OS, Windows, Lotus Notes, Office Suite, Conferencing & Issue Logging Software

Helped oversee and manage the digital department e-commerce during the transition period of restructuring. Implemented a number of changes to the website and processes behind the website to improved productivity and efficiency. The role included managing an assistant provided to aid my work in development of the department.Technologies Used: Windows, Outlook, CMS, CRM, CSS, (X)HTML, Email Campaign Monitoring, Access,Image Editing Software

To keep Businesslink.gov.uk accurate and up-to-date by uploading edits to existing content as well as some new content within specified turnaround times. To maintain the style and proposition of the website by ensuring that all updates and new content adhere fully to the style guide · Load new and updated content into the TeamSite CMS accurately, including checking links, help-lines and other contact details, within given timescales in order to meet specified SLA turnaround times, ensuring CMS conventions and Business Link style guide are adhered to.· QC your own work on the staging site prior to submitting to proofreaders. · Maintain a thorough understanding of the style guide, paying particular attention to any monthly updates.· Ensure that all products use consistent language when referring to comparable functions, and that all product language is consistent with style and brevity principles. · Carry out UAT, as required, on code upgrades to the Business Link site or TeamSite. · Liaise with the Production Manager, to report on workflow and to alert about any backlogs.

I gained invaluable experience in a range of roles throughout my time here, including: · Website development & design as well as writing of content · Search engine optimisation and web testing to check web standard compliance · Transferring web content into content management system · Update and development of the online CRM product interface and functionality · Video and image editing to develop content for websites · Aiding customer use the companies CRM system · Providing 1st line of support online, over the phone or in person · Developing help material - documenting product and creating help manuals, tutorials and FAQ'sTechnologies Used: Mac OS/Linux, Vim/VI, Dreamweaver, CMS, CRM, CSS, (X)HTML, XML, video + image editing, Photoshop, illustrator, Final Cut, basic PHP, JavaScript, SQL editing/manipulation, Server Config

I volunteered to help out with administration and update of website to gain experience. The role involved using illustrator to slice images, updating website content and learning flash animation for website promotions as well as creating newsletter and updating blog images. Brief role while continuing Turtle Networks.Technologies Used: Windows, Dreamweaver, CMS, CRM, CSS, (X)HTML, XML, Photoshop, illustrator,

Bsc, Computer Science

Activities and Societies: British Computer Society, Rock Climbing Society, Enterpreunial SocietyComputer Science BSc - Brunel University.

Business Administration And Management, General, Distinction

Banking And Financial Support Services, Distinction

Education record