Build and maintain effective relationships with key payer customers, primarily at the executive leadership level, to deliver valuable insights and outcomes for their business. Achieve customer objectives while driving product adoption, increasing retention, and mitigating customer churn. Own the client experience for key clients and serve as the primary contact across a portfolio of organizations. Generate and implement key metrics for customer support, education, and revenue growth.Maintain in-depth understanding of the client’s business objectives and strategies and consult with them to build their healthcare ecosystem, reduce healthcare costs, and increase access.Develop account profiles and strategies to capitalize on opportunities to achieve customer satisfaction and growth strategies.Lead customer product development sessions to understand potential white space.Collaborate with product to drive development of new products and features.Transition new customers, champion process changes, articulate business value, and delight enterprise clients.Responsible for annual upsell target for existing accounts.Establish new processes and organizational structures to resolve operational gaps.

Responsible for the end to end implementation and ownership of critical partnership programs at a leading fintech startup.Owned the acquisition of a competitive book of business, overseeing the migration of a new tech stack, risk portfolio, clients and processes.Developed a program to increase collection rates by 25% through various strategic Initiatives.Managed CSAs and SLAs from contract development, to revisions and execution and oversaw compliance activities to support project needs.Orchestrated the development and execution of comprehensive program processes, essential documentation for: API, claims and transaction logic, custom builds and mobile apps, and KBAs to promote operational standardization and sustainability.Managed enterprise partnerships, mid-market clients, and vendor relationships representing 70% of company’s ARR.

Served as the sole SME on a high-performance sales team for a data analytics startup.Supported a $13 million annual quota, selling to C-suite executives at Fortune 50 and Fortune 500 companies.Responsible for building and implementing GTM strategies for new products.Engaged with customers to understand their technical requirements, provide product recommendations, and address any technical questions or concerns.Worked closely with cross functional teams, including product development, engineering, and marketing, to provide feedback on customer requirements and market trends.Managed post-sale client projects ensuring maximum customer success, retention, and activating growth strategies by training and onboarding stakeholders, interpreting client data, and identifying trends and opportunities for ROI and representing them in new business opportunities.

Served as the SME for sales and account management, leveraging an in-depth understanding of solution capabilities, workflows, and use cases by staying updated on partner integrations, feature enhancements, implementation requirements, and emerging technologies.Supported a $50 million annual quota, selling to C-suite executives at Fortune 50 and Fortune 500 companies.Conducted product demonstrations and technical presentations, to showcase the value proposition of company’s products and services to drive new and upsell opportunities.Led projects to develop business cases, presentations, KBAs, and technical documentation to support the sales and product teams.Supported RFP, security assessment, and solution conversion processes while serving as a liaison between project management, implementation, technical support, and strategic alliance teams to align cross-department expectations and enhance the overall customer experience.

Responsible for the end to end development and implementation of a program for improving value-based metrics through process standardization, focusing on communication training initiatives.Collaborated with stakeholders to define project scope, requirements, and success criteria, to ensure clear communication throughout the project lifecycle.Deployed field projects onsite, resulting in increased efficiency, higher reimbursement, and elevated perception of service by promoting communication growth, and identifying process improvement opportunities.Fostered a culture of continuous improvement by implementing best practices, standardizing processes, and driving efficiency gains across the organization.

Responsible for the end to end development and implementation of a program for improving value-based metrics through process standardization, focusing on communication training initiatives.Collaborated with stakeholders to define project scope, requirements, objectives, deliverables, and developed detailed project plans and schedules to ensure successful project outcomes.Deployed field projects onsite, resulting in increased efficiency, 20% higher reimbursement, and elevated perception of service by promoting communication growth, and identifying process improvement opportunities.Onboarded and trained stakeholders, fostering a culture of continuous improvement by implementing best practices, standardizing processes, and driving efficiency gains across the organization.

Project owner responsible for developing task priority and management to support experiments at NASA’s Space & Life Sciences Laboratory.Assisted research principles with: testing, harvesting, data collection and configuration of controlled environmental chambers in adherence to strict experimentation parameters and timelines.Established NASA’s plant and water research library and online database for 30 years of publications.