Ashley Chain Email & Phone Number

Ohio, United States

Owner/OperatorLast Responders LLC • December 2021 - Present• Founded and operated Last Responders LLC, a mortuary transportation company.• Managed all aspects of business operations, including staffing, finance management, marketing, and customer relations.• Developed and implemented business strategies that resulted in the growth from 3 funeral homes to over 17 in 2 years.• Led a team of 8 in completing over 3500 removals in 2 years, and we are on pace to complete 2800 for 2024.

Westerville, Ohio, United States

• Led the building, implementation, and training of the MeridianLink LOS system for a team of 53 employees.• Successfully managed the transition of 53 employees from Calyx POINT to MeridianLink Mortgage origination software.• Developed comprehensive training programs and materials to ensure smooth adoption of the new system.• Provided ongoing support and troubleshooting to maximize efficiency and minimize downtime during the transition period.• Collaborated with cross-functional teams to customize the MeridianLink LOS to align with organizational needs and processes.

Processed and closed a total of 4100 mortgage loan applications during tenure, demonstrating proficiency in managing high-volumeworkflows.•• Experienced in all aspects of the mortgage loan lifecycle, including origination, underwriting, and closing procedures.• Specialized in investment properties and lending to clients with multiple businesses, real estate owned (REOs), and complex income sources.• Managed VA audits, ensuring compliance with federal regulations and maintaining high standards of accuracy and integrity.• Responsible for HMDA reporting, Mortgage Call Reporting, and monthly compliance audits to ensure adherence to regulatory requirements.Successfully completed 17 state and regulatory audits, demonstrating meticulous attention to detail and thorough knowledge of industryregulations.

Hilliard, Oh

Columbus, Ohio Area

In this position customer service and retention were a MUST. Majority of the customers I came in contact with had been in the (conventional) refinance process for anywhere from 65 days to 230 days. This role was a select team of 15 processors, all among the top ranks in cycle time and customer service. Our main focus was maintaining and repairing the customer experience by resolving road blocks as quick and painless as possible. This position definitely enhanced my empathy skills as well as retention, and re-selling. The customer's view of a company with 200k employees is based on their experience with ONE.

Columbus, Ohio Area

FHA is truly an amazing product. I learned very early on this is a loan for people who really need the help. FHA is a challenge every day which requires anyone aiding in the process to think outside the box. My attention to detail has become one of my strongest qualities. I enjoy knowing what underwriting is going to question and look for with a given applicant. I have learned to restructure, resell, and complete loans quickly and efficiently with minimal touches from underwriting, and only going to sales to deliver a closing date.

Leesburg, Ohio

Various traveling summer teams, hitting and catching coach on a private level, Softball Coach Junior Varsity and Varsity hitting coach

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies, 3.88

Completed classes pertaining to social services; addiction studies, abnormal psychology, social problems

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program

Student Council President, school newspaper, school yearbook, softball, and basketball

Business Administration And Management, General

Activities and Societies: Student Council, Softball Member of Ohio Dominican Softball team; studied Sports Management

Ohio Peace Officer Training Academy, Homeland Security, Law Enforcement, Firefighting And Related Protective Services, 3.75

Activities and Societies: Ohio Peace Officer Training Academy Completed Ohio Peace Officer Training Academy

Business Administration And Management, General