Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and securing the premises.Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.Accomplishes financial objectives by collecting rents, grossing about $34,000/yearly in rental income, paying bills, forecasting requirements, scheduling expenditures, analyzing variances, and initiating corrective action.Maintains property and building systems (RENTEC DIRECT) by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and contracting maintenance services while supervising repairs, planning renovations, contracting with landscaping and snow removal services while providing real time updates to tenants.Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies.Prepares reports by collecting, analyzing, and summarizing data and trends to maintain a safe and happy environment for all tenants.

Created and organized organic marketing content to publish 3-5 times a week on Instagram and TikTok with weekly updates on the growth between the 2 platforms – maintaining and increasing engagement on Instagram by 5% and increasing Tiktok following from 0 to 125 in 3 months.Created a weekly newsletter advertising different black-owned programs and products for the NYC area, increasing email engagement rate from 2% to 5%.Analyzed and track content performance for 3-5 accounts using social media marketing tools such as Google Analytics, Facebook/Instagram Insights, and Hootsuite.Used tools such as photography, videography and Canva to create scheduled themed, creative content to increase dialogue between clients and boost engagement by 50-70% in Between 2021 - 2022.Used tools such as Photoshop and Canva to create themed, creative content and schedule posts via Calendly to automate timely posts for a consistent communication with the audience.Planned and executed start-up online clothing company utilizing Shopify, Facebook Ecommerce, and Mailchimp.Cultivated a YouTube account to over 6, 500 subscribers in 2 years which translated to a monthly Patreon income of $200/monthGrew Instagram account from 0 to 1330 followers in 9 months to increase traffic to online store.

Develop, analyze, and interpret large amounts of data to discover trends and patterns within KPIsUpdate and track individual negotiator account conversion, client savings, settlement percentage, fee collection, and client graduationsAssist in account adjustments through credit report and creditor statement verificationAudit specific accounts on clients’ behalf to ensure proper and timely settlement offers and graduation of the debt settlement programAudit daily compliance reports such as accounts specific to creditor legal filing, broken settlements, accounts pending settlement, and account assignmentsMonitor negotiator talk time and account activity; track trends in work processes and communicate with Leadership areas of improvementMonitor negotiator achievements and communicate merits to the departmentSupport ad hoc project work as directed by LeadershipHandle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures

• Averaged 100 inbound and outbound calls a day communicating regularly with new clients to sculpt auto and property quotes; staying within the client’s financial budget while simultaneously tailoring policies to fit their needs. • Spearheaded presentations to educate Sate Farm representatives on the process of safe driving discounts, which decrease premiums of new and existing clients by 10% in the first 6 months. • Consulted on existing insurance policies based on their requirements to lower premium or better give the client an understanding on billing, resolving complaints ultimately maintaining the high rapport between the clients and the office. • Converted 80-85% of all new leads in auto and property insurance averaging 12 new clients a month for the team by utilizing the sales technique of matching needs to the benefits for clients. • Provided a high level of customer service, offering bank products such as credit cards, to be able to gain trust to secure clients in their decision to continue business with the office.

Assume financial responsibility that impacts both the bottom line and shareholder expectations for a growing Fortune 100 corporation by leading, mentoring, and coaching a team of Amazon Associates,Deliver continuously improved customer experiences to over millions and millions of customers by developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality,Create, manage and support recognition and communication programs,Partner with the management team to establish and maintain quality control standards.

• Gained significant exposure to the operations of one of the world’s largest professional associations (400,000+ members in over 160 countries), interacting with a variety of professionals at all levels, across the organization• Supported the Senior Manager, Humanitarian Activities in developing and executing programs that will enable IEEE’s large network of volunteers to achieve sustainable impact leveraging technology in underserved communities around the world• Provided significant support to the inter-institutional partnership of Engineering for Change (E4C), assisting with the production and promotion of the monthly E4C Webinar Series and transition to an overhauled web platform• Provide support for key projects, focusing on the development of global humanitarian activities programs and establishing a corporate partnership, by performing tasks such as research, data management, communications outreach, copywriting, editing, and preparation of strategic reports.

I work with the TRIO Upward Bound program with low-income, first generation high school students to provides opportunities for participants to succeed in their pre-college performance and ultimately in their higher education pursuitsI also provide clerical support to Rutgers University staff where duties include filing and organizing important paperwork, answering phones, photocopying, mass mailings, data entry and computer work.

Duties included completing transactions and secured customer payments, customer service, assisting customers in providing (fashion) advice, and training new personnel/employees on financing, customer service, communication, etc.

- participated in research for flavored foods

Participated in a five – week internship as a counselor – for at risk children between the ages of 10-16 – with the Artists Mentoring against Racism, Drugs, and Violence (AMARD&V) Program that provided me with valuable work skills while giving me with first-hand experience in learning how organizations are addressing community challenges associated with social, economic and political inequality, Also attended weekly seminar throughout to sharpen my critical thinking, problem solving, and leadership skills.

Supervised and cultivated high school interns’ knowledge of business management, community greening and gardening, future career paths, environmental education, advocacy, and proper job training skills.