• Handle all out of state deals for all 7 of our dealerships within 30 days of customers purchase date. Meet deadlines efficiently on a daily basis.• Build relationships with all my customers daily while obtaining the documentation I need to complete their paperwork. I often go out of my way to ensure they have a great experience.• Proficient in Excel, Word, Outlook, Reynolds & Reynolds and Dealertrack.• Created spreadsheets in Excel to track the status of every deal.• I work closely with my coworkers as our work overlaps each others at times. I also assist them when I have spare time.• I started as a Payoff clerk, communicating with bank reps daily and paying off trade-ins and then was promoted to the Out of State Title Clerk after 3 months.

• Complete daily reports in Excel on current counts and orders. • Audit inventory for discrepancies and expiration and order according to forecast. • Place orders in a timely manner to ensure we are stocked accurately. • Coordinate with reps on damaged goods in a timely fashion. • Work with warehouse staff as well as the president of Pepsi and our Forecaster to ensure we maintained a sustainable inventory. • Started as a Front desk Receptionist in January and was promoted to Inventory Control Coordinator after 4 months.

• Handled a high volume of customers daily including dealers in processing their tag and title work efficiently and in a timely fashion. • Processed title work and driver's licenses including scanning all documentation into our database. • Became proficient in Excel, Outlook, Reynolds IBM and DIWS. Earned management trust by serving as the go to employee when a manager was not around to answer questions or solve a problem. Would occasionally help with irate customers to alleviate a problem before it escalated. • Politely assisted customers in person and via phone. • Handled daily heavy flow of paperwork and always had a high volume of customers to assist including dealers. • Developed a reputation as an efficient customer service provider with high levels of accuracy. Trained a few new employees in Vehicle Registration. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.