Ashley Black Email & Phone Number

Columbus, OH, US

Dublin, Ohio, United States

Handle inbound calls, assisting members and providers with benefits, claims, and coverage inquiries. Offer support and advocacy for members facing healthcare and billing issues, ensuring resolution. Create a supportive environment for members navigating their healthcare journey. Analyze complex healthcare scenarios to create accurate authorizations.

New Albany, Ohio, United States

Guided members through benefits, claims, and coverage inquiries, ensuring clear understanding. Coordinated with providers to verify claims information, enhancing accuracy and trust. Assisted members in scheduling appointments, improving their access to healthcare services. Supplied provider lists and cost estimates, aiding informed decision-making. Updated.

Columbus, Ohio, United States

Answered phones and registered patient demographics, ensuring efficient front office operations. Collected payments for services, maintaining accurate financial records. Greeted patients warmly, enhancing their overall experience. Organized patient files and authorizations, improving data retrieval efficiency.

Dublin, Ohio, United States

Managed overflow calls for the Manage Care Team, ensuring seamless communication and support. Assisted with sorting, scanning, and entering audits, improving data accuracy and efficiency. Created fax cover sheets for audit requests, streamlining document processing.

Westerville, Ohio, United States

Conducted outbound calls to medical providers, ensuring timely requests for MR, UB04, and IB documents. Verified receipt of appeals and documents with carriers, improving claim reconsideration efficiency. Handled inbound calls, assisting customers with dependent verification and document processing. Streamlined document verification processes, leading to.

Dublin, Ohio, United States

Handled inbound calls, resolving customer inquiries on Online Bill Pay with high satisfaction rates. Collaborated with companies to verify and process payments, ensuring timely and accurate transactions. Generated detailed payment history reports, aiding in customer account management and issue resolution.

Dublin, Ohio, United States

Handled inbound calls for Apple, assisting customers with product understanding and order placement. Managed product returns, payment reauthorization, and payment investigations. Evaluated and graded calls, providing weekly performance coaching to associates. Developed and implemented a call grading worksheet, improving call quality and customer.