Ashley Bouarar Email & Phone Number

Houston, Texas, United States

Houston, Tx

Oversee daily operations of Air Technology, including but not limited to marketing (ie. direct mail, service reminders, email marketing, website development and updates to social media) dispatch, customer service phone, text, chat and email support, banking deposits including accounts receivable as well as accounts receivable. HR duties such as processing payroll, recruitment and termination. Warehouse management, Inventory control and more. Accomplishments Everything I have learned has been self taught. I am very organized and self motivated, working remotely between a home office and the office. Air Technology has more than doubled its customer base as well as customer retention since my start date. 99% of Air Technology's clients not only know me by name but also ask about my family. I personally believe in giving every customer your best face every day, and I am able to motivate my employees to do the same.*As my husband always says to me, and it keeps me going..."Even if you have to do it alone, your determined to bring back the old ways of customer service, when people truly cared;" and then I chime in "when Customer reps handled your issues for the benefit of both customer and company with out attitude or making the customer have any negative feelings! Yes, yes I am!"

Pearland, Tx

ResponsibilitiesOrganized service/sales calls so that the HVAC technician was sent to a various locations in a timely and efficiently manner. Ability to match each available technician to a job based on that technician's skill level and current location. Communicate effectively with homeowners as well as customer service representatives for same day scheduling purposes. Tracked, recorded and reported time cards weekly for up to 20 technicians. Also closed tickets daily for calls completed and applied payments to correct calls. - Additional duties outside of my job title was account management (ie. Caring for a HUD housing account independently, from scheduling, billing, quotes, negotiating and finalizing installs.)

Tyler, Tx

Suddenlink CommunicationsDeveloped new customer relations through telephone contact and sales activity. Increased loyalty with customer follow up after a scheduled appointment has been completed. Excelled with deadlines in and intensive environment, ensuring accurate and on time completion of all projects. Performed accounts receivable and duties including invoicing, credit card/check payments, researching charge backs, discrepancies, issuing credit memos and responding to customers request for documentation.