Ashley Bridges Email and Phone Number

As Practice Manager of a plastic surgery & medical spa with one surgeon, and six medical spa providers, I oversee all daily operations of the practice, including managing and supporting our team, inventory, customer service, and marketing. Supports and upholds established policies, procedures, objectives, quality improvement, safety, facility needs, requirements of accreditation and regulatory agencies. Supports the administrative, marketing and business functions of the practice.

Operations and management of a multi-specialty dental practice. Essential functions include: Take ownership of entire office staff including, but not limited to, customer loyalty, employeeengagement, financials, marketing, staffing, facilities, patient count, office efficiencies and legalcompliance. Regularly monitor all key performance areas of office, e.g., budget, staffing levels, schedules,OTC collections, Balanced Scorecard objectives, outside & internal referrals, doctor productivity;and makes adjustments as necessary. Regularly identify opportunities for, and threats to, success of overall office and takes action. Ensure that all company policies and procedures are followed and that all core values areexemplified and propagated throughout the office. Ensure that every patient encounter is a “wow” experience. Ensure that all patient access standards are met at all times. Ensure work environment is safe & healthful at all times, and that all work practices comply withOSHA/OR-OSHA/WISHA requirements. Resolve patient complaints. Forecast and monitor staffing needs and recommend adjustments as necessary. Coach and mentor staff by example and through timely use of clearly communicatedexpectations, action plans, progress meetings, performance reviews, etc. Ensure productive, team-oriented work environment free of harassment and other undesirable,non-productive behaviors. Conduct regular staff meetings to provide information to staff and solicit feedback from staff. Ensure achievement of all financial goals, e.g., EBITDA. Provide stewardship of all financial affairs of the office. Prepare, submit and monitor entire office budget. Partner with marketing department to promote Willamette Dental to current and prospectivecustomer, employer groups, brokers, etc. Ensure that all legal requirements are followed, e.g., HIPAA, FDA.

Franchise Director: Over-see 7+ locationsStrategic Leadership:-Creating, communicating and implementing the vision, mission, and overall direction of the business. Ensure the direction is communicated on a level that allows every employee to feel as if they are part of something bigger than themselves and that their role is strategically important to the organization.​-Leading, guiding, directing, and evaluating the work of other managers including senior Sales Manager, Operations Manager, and Store Leaders.With the participation of the management team, meets regularly with senior company leadership to make sure that decisions the organization needs are well-thought out and timely. Uses this team to spread ideas and direction throughout the organization until every employee understands their expected role and responsibilities for contribution.​Strategic Planning:-Formulating and implementing the strategic plan that guides the direction of the business. Using the input of employees at every level of the organization to develop the strategic plan.​Forming, staffing, guiding, leading and managing an organization sufficient to accomplish the Franchise Manager responsibilities and the strategic plan of the business.​-Evaluating the success of the organization. Using a set of strategically important measures to determine the ongoing success - or lack thereof - that the organization is experiencing. Using reports as well as non-measurable aspects of the work environment to gauge other aspects of business success.​-Maintaining awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards, and so forth.​Management of Marketing:-Create, evaluate and implement marketing strategies. -Develop and implement yearly marketing calendar. -Lead market research.-Determine budgets and targets, and develop pricing strategies for products and services.

-Float alongside staff to motivate sales and boost morale-Analyze clock in reports, commission reports to decrease rule violations, increase sale-Payroll-Schedule-Determine commission structures.-Determine pricing.-Handle/determine salon improvements.-Introduce new lotions/equipment by launching sales meetings, discuss the ins and outs of the equipment-Interview, hire new employees.-POS/operations training for new hires-Train store managers and sales manager.-Organizing promotional events.-Hold individual meetings with teammates for 360 reviews.-Meet with staff regularly to discuss sales performance.-Set monthly goals for sales staff, create spiffs, lotion contests, hold monthly (or bimonthly) sales meetings.-Analyze sales reports.- Handle rounds to locations once per week, including cleanliness checks of all tanning rooms, inventory cycle counts in each facility, plus drop off of all products and pick-up of drops.-Reconcile deposits-Order product and supplies. -Match up inventory counts -Create cross-promotions throughout the local area with various businesses surrounding the salons-Determine marketing strategies for franchise.-Communicate with marketing outlets.- Guerrilla marketing throughout Eugene/Springfield

Assessed financial needs.Examined employee sales reports, and determind which employees brought in more sales.Set sales goals and plans to achieve goals both individually and businesslike.Determind fiscal development .Determine pricing structure and promotions.Train employees on sales strategies and the tanning industry.Track inventory

-Operational awareness of Sunlync.-Full understanding of all Tan Republic daily operational procedures, including opening/closing, key management, functionality of equipment, familiarity with salon(s)-Maintain salon and equipment cleanliness. Store must be spotless. -Reporting maintenance issues, customer issues or other discrepancies to manager.-Completing any tasks to help performance of the salon.-Balancing drops/tills for every shift-Follows all policies that govern Tan Republic-Ability to multitask by doing every day work load and taking on additional tasks assigned from management. Sales:-Know tour & pricing.-Excellent understanding of closing sales and overcoming objections.-Complete and thorough knowledge of all products carried.-Meets/exceeds minimum EFT requirement.-Meets/exceeds sales goals and expectations.

Studied health education, ran track and field, worked at Tan Republic.

Take orders and make timely orders