Practice Manager
Springfield, Oregon
Operations and management of a multi-specialty dental practice. Essential functions include: Take ownership of entire office staff including, but not limited to, customer loyalty, employeeengagement, financials, marketing, staffing, facilities, patient count, office efficiencies and legalcompliance. Regularly monitor all key performance areas of office, e.g., budget, staffing levels, schedules,OTC collections, Balanced Scorecard objectives, outside & internal referrals, doctor productivity;and makes adjustments as necessary. Regularly identify opportunities for, and threats to, success of overall office and takes action. Ensure that all company policies and procedures are followed and that all core values areexemplified and propagated throughout the office. Ensure that every patient encounter is a “wow” experience. Ensure that all patient access standards are met at all times. Ensure work environment is safe & healthful at all times, and that all work practices comply withOSHA/OR-OSHA/WISHA requirements. Resolve patient complaints. Forecast and monitor staffing needs and recommend adjustments as necessary. Coach and mentor staff by example and through timely use of clearly communicatedexpectations, action plans, progress meetings, performance reviews, etc. Ensure productive, team-oriented work environment free of harassment and other undesirable,non-productive behaviors. Conduct regular staff meetings to provide information to staff and solicit feedback from staff. Ensure achievement of all financial goals, e.g., EBITDA. Provide stewardship of all financial affairs of the office. Prepare, submit and monitor entire office budget. Partner with marketing department to promote Willamette Dental to current and prospectivecustomer, employer groups, brokers, etc. Ensure that all legal requirements are followed, e.g., HIPAA, FDA.