Handle the day-to-day operations of a small medical office, including: scheduling patients for surgery, answering phone inquiries, and responding to emails.Prep and review charts for accuracy on clinic days. Check-in patients for surgery and ensure all pre-surgery paperwork is in order. Create a calm, open atmosphere where patients feel comfortable to ask all the questions they have, including those the patient may find uncomfortable or sensitive. Serve as a point of contact for patient complaint escalations. Create efficient workflows and train new staff members on the procedures of the office.

Provided first-class customer service to a high volume of inbound calls and ensure that all HIPAA policies are followed.Correctly scheduled patients and route messages for the wide variety of clinics within the UW Medicine system.Ensured that all data is correctly entered into the EPIC medical records system to aid in quality metrics.Identified and resolved patient issues so that each call receives the highest quality of care.Acted as a liaison between patients and clinic staff to ensure an appropriate response to each concern that is expressed.

Participate in 24/7 rotational on-call team to be available any time a survivor needs an advocate to be present during a hospital visit.Provide crisis intervention to survivors of all ages and be present during Sexual Assault Nurse Examinations (SANE).Provide Trauma Informed Care during each step of a survivor’s recovery.Facilitate communication between survivors and police department staff during theduration of an investigation, including accompanying clients to their appointments forsupport.Manage multiple cases and routine follow-up with all survivors seen at area adult and children's hospitals.Certified through the Office of the Attorney General’s Sexual Assault Training Program(SATP).Guided survivors during the completion of paperwork for Crime Victims’ CompensationWork as part of a team to ensure complete coverage of on-call shifts and share bestpractices.

Provided complete reproductive health care to all patients, including extensive counseling and education regarding birth control methods and medication guidelines.Performed laboratory tests, routine venipuncture, and collected vital signs.Recorded all test results and medical histories accurately in electronic medical records.Certified as a Patient Education Mentor trained to support and teach new staffmembers.

Maintained daily work flow of the spay and neuter clinic by checking clients and their pets in and out for surgical procedures, providing customer support over the phone, and scheduling clients for surgeries.Prepared high volume of animals for surgery and monitored vital signs until fully conscious.Provided best care possible through careful multitasking, record keeping, data entry and communication with staff team.

Delivered exceptional customer service and education to customers.Performed all cash register transactions quickly and accurately.Educated customers on which commercial diets would best meet their pet’s specific needs.Suggested training tools and methods to best meet individual pet needs.

Provided after school education for children ranging in ages from five to eleven. Tasks included preparing nutritious meals for snack, the creation and execution of enrichment activities and ensuring the safety of students at all times.

Scooped and served gelato with care to each and every customer that walked into the building and handled any cash and credit transactions. Handled any and all questions and complaints from customers and ensured that the staff and storefront were running smoothly.

Assisted in the care and handling of animals as an ROP student in emergency situations. Duties included restraining animals during procedures, administering fluids and medication, and the cleaning and upkeep of kennels.