Serve as the Program Manager for enterprise-wide Leadership Development programs under the American Express Leadership Academy umbrella, specifically Harvard Leadership Edge and the American Express & Harvard New People Leader Program. This includes:• Coordinating with vendor partners and internal stakeholders on logistics; developing marketing materials; creating supporting tools and documentation; and developing the outcome and measurement strategy for individual programs.• Monitoring programs to identify opportunities for continuous improvement.• Developing and presenting program proposals and updates to Senior Leadership.• Provide leadership development program consultation as needed to our key partners and stakeholders, including Market HR, HR Business Partners, Global Talent Acquisition, and Talent Planning. • Collaborate across the HR function and business to create synergy and alignment. • Create strategic plan to evolve enterprise-wide Leadership Development programs under the American Express Leadership Academy umbrella to ensure programs continue to meet business needs.• Research trends, best practices, skills and tools in the area of leadership development with a focus on research to execution.• Analyze and create compelling business cases for programs, with a focus on ROI and other key metrics.

Serve as the HR Analyst for the enterprise wide American Express & Harvard Certificate in Leadership Excellence within the American Express Leadership Academy. Responsibilities include: • Supporting the design and delivery of the American Express & Harvard Certificate in Leadership Excellence by setting and adhering to timelines, coordinating with vendor partners and internal stakeholders on logistics, developing communications, creating supporting tools and documentation, and supporting the implementation of the outcome and measurement strategy for the program• Monitor the American Express Leadership Academy mailbox and reply to emails in-regards to the American Express & Harvard Certificate in Leadership Excellence program• Use Excel (Pivot Tables, Vlookups, etc.) to monitor enrollment and provide data insights and program updates to key internal groups such as Market HR and HR Business Partners

• Create and maintain the Recruitment Coordinator’s guide and the AEDR New Employee Orientation (NEO) guide to help ensure consistency throughout the team.• Train fellow Global Talent Acquisition (GTA) team members in the hiring process to ensure AMEX set guidelines and compliance are being followed.• Manage and coordinate the AEDR weekly NEO and ensure all new hires have received their badges, First Day email and I-9’s are complete per Federal guidelines.• Team’s Super User and Subject Matter Expect in the Applicant Tracking System (Taleo) and dispositioning candidates• Monitor the Experienced Hire Mailbox to answer emails and distribute requisitions to appropriate Recruiter.• Daily tasks included scheduling candidates for interviews, reviewing/preparing requisitions for posting, create offer letters, request and monitor candidates background verification and ensuring new hires are ready for starting with AMEX.• Miscellaneous projects/tasks include but not limited to managing/coordinating the GTA 2016 Phoenix volunteer event, working with international GTA members in ensuring correct job codes are being used and updating the US Offer Letter templates for all of GTA.

• Review applicants that apply to our client's Applicant Tracking System (SuccessFactors) for specified positions and identify candidates that meet the qualifications/criteria of the role.• In conjunction with Hiring Manager and the client's HR partners, develop an effective compelling presentation to sell the job and client company to prospective candidates.• Assist with the interview scheduling process where necessary including gathering the candidate's availability and confirming the interview date, time and location.• Update and status candidates in SuccessFactors in a timely and accurate manner following the defined process steps. • Utilize and maintain all records in Metlife’s database following the protocols and processes as outlined.

• Developed and coordinated timely interview schedules for candidates • Trained and developed fellow teams members in the Delivery Transformation hiring process and key interview tools such as HireVue (internet video based interviewing).• Communicated with contingency agencies (when used) and share interview schedule details and information accordingly.• Created and made sure new job requisitions had appropriate approvals. Would then post to the applicable websites.• Escorted the candidate to interviews on the day of on-site meetings and manage the “candidate care” aspect of the candidate’s interview day.• Created offer letters and requested appropriate approvals using Taleo and while ensuring all information is accurately reflected and all supporting documentation is provided.• Assisted with New Employee Orientation by registering new hires, completing I-9’s and ensuring all paperwork was completed.

• Responsible for weekly temporary payroll, obtaining timecards from consultants, retrieving timecard approvals from clients and processing payroll via in-house payroll system.• Full-cycle accounts payable functions including matching, batching, coding, and cutting checks.• Full-cycle accounts receivable functions including billing, posting cash receipts, posting deposits and collections.• Process all new hire paperwork for temporaries and internal staff including requests for background checks and drug screens.• Enter all new employees and temporaries into payroll system with proper tax, benefit enrollment deductions and/or garnishment deductions.• Process monthly expense reports and monthly credit card statements.• Set-up new vendors and clients in QuickBooks.• Maintain office supplies inventory and complete administrative tasks including filing, greeting candidates and clients, assisting in year-end functions including 1099s, answering phones, assisting with completing month end financial files, processing internal employees' commissions and assisting the partners with additional ad hoc requests.

Provided administrative support to the DoD TRICARE Regional Office Support Contract in San Diego, CA. The TRICARE Regional Offices are a part of the Military Health System in managing regional health care contractors and overseeing integrated health care delivery in the United States. Responsibilities included:• Monitored, prepared and routed Congressional and TRICARE Headquarters correspondence through Livelinks and SACCP. • Typed, proofread, and routed department's outgoing corresponding letters, endorsements, memoranda, point papers, routine/unclassified electronic messages, and instructions or directives, while ensuring documents meet Department of Defense standards.• Revised the department’s Standard Operating Procedures.• Performed daily office functions such as filing, shredding, organizing, sending packages and answering phone calls.• Maintained department’s suspense list using Excel to ensure current items requiring action are completed on time.• Supported 3 departments with the ability to multi task while staying organized.• Collected and organized data using Excel for the Clinical Operations Department and organizing beneficiaries’ claims for reimbursement for Prime Travel. • Assisted with presentations for all departments, such as organizing slides using Power Point, book conference rooms and phone lines, send out meeting invitations and any other tasks needed.

Assistant Sales Manager (2006-2010)Sales Associate (2005-2006)•Oversaw daily operations of a $1.7 million New York & Company retailer. •Led team of 20 employees in providing standard-setting customer service and sales. •Assisted in the grand-opening of New York & Company stores and closures of other facilities.•Supervised inventory to guarantee product placement and maintain low shrink. •Assisted in coordinating employee schedules to maintain sufficient coverage while staying within budget.•Related warmly and professionally to clientele and served as essential point for resolving customer complaints / concerns. •Assisted in the training of new Sales Associates and management.•Ordered stores supplies while consistently staying within budget.