Ashley Cook Email & Phone Number

Houston, Texas, United States

Candidate Sourcing: Leverage various platforms, including job boards, social media, and referrals, to identify top talent.Candidate Screening: Evaluate resumes, conduct preliminary phone interviews, and assess candidates’ qualifications and cultural fit.Interview Coordination: Efficiently schedule and manage the interview process.Candidate Engagement: Foster strong relationships with candidates, ensuring they remain informed and engaged throughout the hiring process.Compliance: Uphold all employment laws and company policies in recruitment practices.Data Management: Keep candidate records organized and up-to-date within the system.Team Collaboration: Partner with the recruitment team to refine and enhance hiring processes.Reporting: Create reports on recruitment metrics to support strategic improvements.

Leadership and Team Development:- Direct, coordinate, and oversee operations within the district to ensure alignment with company goals and standards.- Recruit, hire, and develop high-quality staff; conduct regular one-on-ones to support the development and success of each team member.- Establish open, candid, and trusting relationships with salon directors and staff, demonstrating respect for diversity and differences; foster a collaborative team approach at all levels.- Assess the strengths and developmental needs of each team member, providing timely feedback and coaching to promote continuous growth and retention.- Plan and facilitate management development workshops and conferences to enhance leadership skills across the team.- Assist in the training of salons and develop senior salon directors to advance their training capabilities.Sales and Profitability:- Design and implement sales-building strategies in line with Palm Beach Tan's marketing initiatives, presenting quarterly action plans to the Director of Operations.- Conduct regular salon visits to ensure consistent execution of sales strategies and provide feedback to salon directors and staff.- Monitor and control all salon-level costs, including labor, cost of sales, and expenses; work collaboratively with salon directors to develop cost-saving strategies without compromising service quality.- Set aggressive financial goals for the district, continually looking for ways to drive down costs and improve profitability.Operations Management:- Accountable for all aspects of Palm Beach Tan operations within the district, including adherence to quality standards, systems, and procedures.- Ensure compliance with all operating and HR standards, maintaining the integrity of operating systems and protecting the validity of the Certified Training Salon Program.- Plan and direct the implementation of annual budgets and performance targets, ensuring alignment with corporate financial objectives.

Lubbock, Texas

Sales Leadership and Goal Achievement:- Managed day-to-day salon operations, including labor control and staff management, to ensure optimal salon performance.- Set and achieved individual and team sales goals by fostering a commission-driven environment and motivating staff through positive reinforcement and goal-setting.- Conducted regular sales meetings and training sessions to educate the team on sales techniques, product knowledge, and ensuring alignment with brand standards.- Developed and implemented local store marketing strategies to increase customer traffic and boost sales, resulting in a significant increase in revenue.Customer Service and Relationship Building:- Provided exceptional customer service by consulting with clients in a professional and upbeat manner, ensuring a high level of satisfaction and loyalty.- Proactively built long-term relationships with customers through personalized service and follow-up, leading to increased repeat business and referrals.- Maintained a clean and organized salon environment to enhance the customer experience and promote a positive brand image.Staff Development and Retention:- Recruited, hired, and developed a high-performing team, conducting thorough training on sales techniques, customer service, and operational procedures.- Fostered a positive and supportive salon environment that encouraged teamwork, collaboration, and continuous improvement.- Implemented recognition and reward programs to incentivize staff performance, reduce turnover, and promote long-term retention.Operational and Administrative Management:- Maintained up-to-date client billing records, tracked and reconciled delinquent accounts, and ensured accurate financial management of salon operations.- Conducted regular audits of salon operations to ensure compliance with company policies and procedures and adherence to health and safety standards.

Bryan/College Station, Texas Area

- Initiated and managed telephone outreach to former students, gathering essential information and fostering positive relationships to enhance alumni engagement.- Developed strong rapport with clients, ensuring a personable and effective communication experience.- Processed donations by accurately entering client information, verifying donation amounts, and completing transactions.- Educated clients on donation procedures, addressed inquiries, and provided comprehensive information to facilitate smooth transactions.- Maintained and troubleshot communication equipment, ensuring optimal functionality and minimal disruptions.- Adhered to established standards and guidelines, consistently improving quality and recommending procedural enhancements.- Successfully raised over $10,000 for Texas A&M University’s Century Club, contributing to key fundraising goals.

Richmond, Texas

- Consistently achieved and exceeded sales quotas, with performance tracked daily, weekly, and monthly.- Provided professional and engaging customer consultations, enhancing client satisfaction and driving repeat business.- Built and maintained strong customer relationships, fostering loyalty and ensuring long-term client retention.- Ensured the salon environment was clean, organized, and welcoming, adhering to high standards of presentation.- Managed cash handling responsibilities, including opening and closing the business, ensuring accurate transactions and financial integrity.- Executed daily administrative tasks, including paperwork and goal tracking, to streamline operations and support business objectives.

Richmond, Texas

Customer Service and Client Relations:- Delivered exceptional customer service by ensuring all clients were greeted warmly and attended to promptly, fostering a welcoming and positive salon atmosphere.- Assisted customers in selecting the right tanning products and services based on their needs, ensuring high levels of satisfaction and loyalty.- Proactively addressed customer concerns and resolved any issues to maintain a high standard of service quality and client satisfaction.- Implemented customer feedback mechanisms to continuously improve service delivery and enhance the client experience.Sales and Revenue Growth:- Drove salon revenue by meeting and exceeding individual and team sales targets through effective sales techniques and promotions.- Utilized point-of-sale systems to track sales performance, analyze trends, and adjust strategies to maximize revenue growth.Team Leadership and Development:- Recruited, trained, and supervised a team of salon associates, providing guidance and support to ensure high levels of performance and customer service.- Conducted regular performance reviews and provided constructive feedback to staff, fostering a culture of continuous improvement and professional development.- Organized team meetings and training sessions to keep staff informed about new products, promotions, and best practices in customer service and sales.- Encouraged a positive, team-oriented work environment that promoted employee engagement and reduced turnover.Operational Management:- Managed day-to-day operations, including scheduling, inventory management, and cash handling to ensure efficient and smooth salon functioning.- Developed and maintained salon policies and procedures to ensure compliance with company standards and regulatory requirements.- Ensured salon cleanliness and equipment maintenance, adhering to health and safety guidelines and enhancing the overall client experience.

Richmond, Texas

- Collaborated with management and team members to consistently meet and exceed monthly sales targets.- Conducted thorough initial client assessments and developed strong, lasting relationships to enhance client satisfaction and loyalty.- Delivered exceptional customer service throughout the client experience, ensuring a positive and professional interaction from entry to departure.- Engaged with each customer to confirm satisfaction with services, addressing any concerns promptly and effectively.- Met or surpassed monthly individual sales goals through proactive client engagement and tailored service offerings.

Bryan/College Station, Texas Area

- Developed and executed marketing strategies to attract potential renters during peak leasing season, contributing to increased occupancy rates.- Coordinated and managed on-site events and promotions to showcase apartment features, amenities, and community atmosphere to prospective tenants.- Created and distributed marketing materials such as brochures, flyers, and social media content to effectively target and engage with the local market.- Conducted market research and competitor analysis to identify trends, optimize marketing efforts, and ensure competitive positioning of the property.- Assisted with property tours and open houses, providing potential renters with detailed information and highlighting unique selling points of the apartments.- Maintained accurate records of leads, follow-ups, and lease signings, ensuring efficient tracking of marketing outcomes and ROI.- Collaborated with the property management team to update online listings and ensure consistency across all marketing channels.- Engaged with current residents to encourage referrals and positive word-of-mouth, contributing to the overall community reputation.- Monitored and reported on the effectiveness of marketing campaigns, providing insights and recommendations for future improvements.

Cinco Ranch, Texas

- Engaged and interacted with members and guests in a friendly, professional manner, fostering a welcoming environment.- Instructed and facilitated organized activities that promoted cognitive, social, emotional, and physical development in children, following the Kids Academy Schedule.- Prepared and set up classrooms, ensuring smooth transitions of children to and from various programs.- Accurately maintained records of children’s attendance, development milestones, and incidents.- Monitored and engaged with children to ensure a safe and healthy environment, paying close attention to toys, sports equipment, and surroundings.- Applied positive behavior management techniques, effectively communicating with parents and team members to ensure alignment and transparency.- Promoted Junior programming, driving increased participation in Kids & Aquatics activities.- Ensured cleanliness and organization of the Kids Academy and other program areas, following the cleaning checklist and replenishing supplies as needed.- Handled incidents and emergencies with calmness and professionalism, ensuring the safety and well-being of all participants.

Bachelor Of Arts - Ba, Communication

BA in Communication Minor in Tourism Management Study Abroad: Cruise Tourism

Education record

Education record