Ashley Rose Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Bothell, Washington

Answer customer requests/inquiries concerning services and products while utilizing various systems. Maintain working knowledge of all company services and impacts to billing. Assist customers with data centric services such as laptop connect, air cards, USB devices, and Microcells.Troubleshoot and resolve customer issues including voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, and applications.

Office Supervising: Create and implement schedule, cash handling for associate drawer pulls, weekly change orders, and daily transaction audits.Associate Supervising: Continued coaching and training, maintains Individualized Development Plan, daily Rally Meetings to discuss key topics.Customer Service: Consistent loss prevention, receive and process daily stock, quick and efficient checkout, handle returns/exchanges, finish guest experience, sales floor recovery, and maintain all areas to Store Presentation Guide.

Monitor multiple forums for in game Terms of Service and forum Rules of Conduct violations. Gather information regarding various bugs and feedback on new content. Maintained a daily live end of shift report. Also a daily report sent to various Community Teams with in depth detail on bugs, feedback, and suggestions.

Lead Community Manager/ModeratorAs a Lead: Help manage moderators, volunteers, community help programs, and user base for virtual world vSide. Create and maintain schedule, approve timesheets, and organize moderator/staff meetings.As a Community Manager: Gather and report direct community feedback, assist with bug testing, and general support from users to staff.As Moderator: Gather information regarding usage of the environment, track abuse reports through Jira database, manage the suspensions and bans of many users, and assist other Community Managers/Volunteer Moderators with special events.

Moderate Doppelganger’s virtual world, “vSide.” Gather information regarding usage of the environment, track abuse reports through Jira database, manage the suspensions and bans of many users, and assist other Community Team members with special events.As a Community Team member kept a direct link with hundreds of users, hosted events for user enjoyment, ran a virtual street team, provided feedback on first user experience, and assisted with bug testing.

Lynnwood

Customer Service: Returns, assisting cashiers, and creating break schedule.Back of House: Processed defective returned goods, inventory audits, and stocking the floor.Individual Departments: Furniture - processed furniture orders, completed orders when guests arrived, assembled displays, Baby Registry - assisted guests with creating registries start to finish, Baby Gear - assisted guests with safety and law restrictions for car seats, strollers, etc. Cashier - finished guest experience with pleasant checkouts and selling Buyer Protection Plans for large items.