Anthony Helmbolt Email & Phone Number

Kirkland, Wa, Us

Kirkland, Washington, United States

Seattle, Wa

Served as first touch resolution for clinical staff for issues from password resets to print server troubleshooting to troubleshooting electronic health record databases. Maintained the inventory of mobile phones and thin client PC systems, interfacing with Verizon business and a local store contact as needed. Managed all new hire account creation in systems including Active Directory, NextGen, and Washington State’s Immunization Information System.

Performed a variety of hardware-focused, break-fix services and solutions on various Dell computer models. Required the exercise of moderately complex analytical skills and to make decisions based on good troubleshooting ability and time management. Traveled to office or home location and performed a part replacement and ran diagnostics or self-tested to verify issue resolution.

Renton, Washington

Site point of contact for all things IT, responsible for 200 employees including aerospace electronic assemblers and other office workers. Provided remote support as well through work orders created in Remedy ticketing system, then cleared Remedy queue for a successful transfer to ServiceNow. Contract responsibilities managed in Salesforce and MS Office suite.

Renton, Wa

Provided store support for retail employees as well as the corporate office. Operated alongside IT teams to rapidly and professionally resolve technical issues on point of sale hardware and software. Resolved an average of 25 tickets per day, taking care to provide excellent customer service and a personal touch. Handled over 50 tickets a day as the gatekeeper for all technical issues, routing tickets to the appropriate support groups.

Responsible for working with Information Systems and other teams to properly administer access. Managed access to all designated systems and applications supported by Information Systems. Contributed to the improvement of processes and training materials for fellow Identity and Access Management team members. Designed and enforced controls over privilege access management. Monitored and ensured that all access administration systems and processes were followed as per specifications and policies.

PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades.Provide quick response and maximum uptime for 150 end-users and perform training when necessary. Install and repair microcomputer hardware and peripheral components such as monitors, keyboards, printers, memory and disk drives. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers.

Developed and enhanced existing skills in computer hardware, networking (protocols, topology, and security), troubleshooting, forensics and data recovery, PowerShell scripting, and working with the command line. Includes Windows XP, Server 2003+2008, and Windows 7; various Linux distributions (Fedora, Debian, Untangle, and Backtrack); MySQL (database creation and modification via queries); and virtualization (via VirtualBox and VMWare server/client software, Hyper-V, and using the ESXi hypervisor for virtual application deployment and management). Familiar with Active Directory and administering Group Policy, also managing permissions in Linux. Have created a disaster recovery plan, from initial risk assessment to impact analysis and contingency planning.

PC repair, customer service, troubleshooting

Associate Of Applied Technology, Computer And Information Systems Security/Information Assurance

Computer Networking And Information Security