Ashley Chapman Email & Phone Number

Edmonton, Canada Area

Edmonton, Canada Area

• Coached, mentored and developed managers and staff • Prepared and developed material to facilitate training • Extended member of the National Learning and Development team, responsible for training management staff across western Alberta• Facilitated between 3 – 8 training sessions per year• Certified Facilitator for Leadership Transitions • Prepared course materials for cohorts of 30+ participants; course content included: o Giving and receiving feedback o Delegation o Coaching o Leadership principles o Emotional intelligence o Behavioral styles o Communication skills

Edmonton, Canada Area

• High performing General Manager who has managed 9 locations throughout Edmonton• In charge of all aspects of operations of stores that generated revenue between $1.5 million to $5 million annually• Responsible for full cycle recruitment actives to maintain staffing level to operate the restaurant at high standards inclusive of prescreening applicants, interviewing, preparing hire documentation, hiring and onboarding • Managed the life cycle of employees from recruitment, job changes and promotions, performance management, providing career development planning and opportunities, performance improvement planning (PIP) and terminations• Led employees using a performance management and development process that provides overall context and framework to encourage employee contribution, including goal setting, feedback and performance development planning• Compiled monthly staffing analysis, semi-monthly inventory reports and month end reports for use by the Market Operations Manager and restaurant team• Provided strong communication and guidance to all crew members, crew trainers, team leaders, shift managers and assistant managers ensuring that there is a collaborative work environment to build employee engagement • Ensured that all employees uphold McDonald’s standards and procedures, with an emphasis on providing excellent customer service to guests• Empowered employees to take responsibility for exceptional guest service and targets by delegating responsibility and expecting accountability and regular feedback from all employees • Facilitated biweekly department manager meetings, as well as semi-monthly leadership meetings • Ensured that all Health and Safety regulations are being followed, participated in monthly safety meetings and led any safety investigations• Fostered a collaborative work environment allowing each member of the team to share ideas, resolve conflicts quickly, and ensure each employee feels set up for success