•Maintain project documentation and report progress to ensure alignment with project goals.• Assist in planning, executing, and monitoring project tasks and timelines to enhance efficiency anddeliverables.• Prepare and distribute documents, reports, and presentations to facilitate stakeholder communication.• Document Standard Operating Procedures (SOPs) to standardize processes and improve operationalconsistency.• Aid in the technology migration from one software to… Show more •Maintain project documentation and report progress to ensure alignment with project goals.• Assist in planning, executing, and monitoring project tasks and timelines to enhance efficiency anddeliverables.• Prepare and distribute documents, reports, and presentations to facilitate stakeholder communication.• Document Standard Operating Procedures (SOPs) to standardize processes and improve operationalconsistency.• Aid in the technology migration from one software to another, ensuring minimal disruption and effectivetransition.• Utilize Power BI and MySQL for data analysis and reporting to support informed decision-making Show less

• Assist locally with launch, training and support for digital learning materials• Provide initial technical support to all users of technology on campus and resolve issues• Coordinate with the IT Department at Campus Support Center for resolution on more complex issues• Record, track, and effectively communicate all technology related information• Attend regularly scheduled calls led by Campus Support Center IT and/or Academic department

• Communicate with prospects about admission requirements, program offerings, curriculum, and/or basic financial aid information by various means of communication• Ensure that satisfactory enrollment agreements are completed with each enrolled student in regard to proof of education, licensure, test scores, transferable courses and other enrollment variables that support students’ enrollments• Provide technical mentorship to team members and assist navigation of technologies used•… Show more • Communicate with prospects about admission requirements, program offerings, curriculum, and/or basic financial aid information by various means of communication• Ensure that satisfactory enrollment agreements are completed with each enrolled student in regard to proof of education, licensure, test scores, transferable courses and other enrollment variables that support students’ enrollments• Provide technical mentorship to team members and assist navigation of technologies used• Provide technical assistance by diagnosing and correcting problems with PCs, hardware based devices such as printers, speakers, monitors, and wireless connection issues• Provide research and recommendations in social media posts and student events to maximize outreach to current and future students Show less

• Promptly responded to inquiries via phone, email, text, and scheduled appointments• Maintained a customer service database containing up-to-date information on students and tracked their enrollment process• Directed students through the admissions process with one-on-one follow-up to ensure successful completion of the enrollment process in fulfillment of monthly deadlines• Partnered with departments outside of admissions including Financial Aid, Education, and the Registrar to… Show more • Promptly responded to inquiries via phone, email, text, and scheduled appointments• Maintained a customer service database containing up-to-date information on students and tracked their enrollment process• Directed students through the admissions process with one-on-one follow-up to ensure successful completion of the enrollment process in fulfillment of monthly deadlines• Partnered with departments outside of admissions including Financial Aid, Education, and the Registrar to ensure the delivery of a high level of service to every student Show less

• Created a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance• Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed• Developed positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns