Conduct risk assessments on potential clients based on previous borrowing history, credit rating, industry experience and other factors. Review residential loan application file to verify that application data is complete and adheres to investor and federal regulation standards, including type and amount of mortgage, borrower assets, and liabilities.

Facilitated monthly multi-week onboarding for new hire operations team members. Implemented monitoring and individualized coaching through formation of groups and one-on-one performance reviews. Contributed to revising training materials for accuracy and relayed onboarding feedback to respective management for updates on new hire performance. Collaborated with company leadership, technology teams, support teams and customers to better optimize training programs. • Successfully trained up to 100+ new hires each month and assisted in further development of 600+ tenured employees both in large group settings and one-on-on follow ups• Pioneered the first-ever company management onboarding program to pair with leadership onboarding to create pathways for operation new hires with previous mortgage knowledge • Strategized acquisition of high-performing new hire talent to onboard in a fast-track training program to keep up with company’s hyper growth demands while achieving 100% success/graduation rate• Authored curriculum and assigned as leader for operations team in change management project for company-wide reorganization to transition 1,000+ sales individuals to operations roles

Worked as a team trainer for 10+ loan processors while managing a production pipeline of 50-60 loans per month. Prioritized customer communication and organization of borrower loan documentation through several internal CRM platforms. Demonstrated excellent communication and follow-through with management and loan team through all phases of underwriting to uphold great customer satisfaction. • Recruited by Regional Management to assist in building post-onboarding strategic training for loan operations team to bolster new hire productivity, NMLS pass rates and overall team KPIs.• Publicly recognized by the CEO for enhancing customer-facing operations and working with product teams to design and execute projects.

Processed over 50 regional sales orders monthly. Prepared status and sales reports for ongoing KPI presentations. Audited Preliminary Title Reports to drive resolution for order completion. Reported to the Assistant Vice President.• Streamlined operational workflow by developing new processes for order management while using designated CRM (Contactually & Pipedrive).

Prepared and presented financial reports to executive management. Conducted client communication to resolve outstanding balances for multiple office properties and Pelican Hill Resort guests' bill adjustment.• Provided world class operations management assistance and customer care.

Instructed introductory math and computer science classes for 60+ students. Collaborated with head professor of each department to strategize current and future lesson plans. • Devised activities successfully resulting in enhanced student engagement.