Ashley Earnshaw Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Core Purpose- To oversee the smooth operational delivery of all membership meetings, events and training; and manage changes to the membership.Key Responsibilities of the Role- Accountable for overseeing all meeting, training and development activities- Line manage the Membership Support Team- Conduct weekly one-to-ones with the team- Carry out 6 monthly appraisals- Provide development opportunities- Ensure our organisational values are lived within the team- Provide support and cover for all member activities- Project manage VetSkills and Meeting activities- Budget Responsibility- New Member Onboarding- Manage sponsorship opportunities- Champion and maximise the use of our CRM and event management systems- Negotiations with venues, AV companies and other external suppliers- Support for the Veterinary Women in Leadership initiative- Chair the weekly VetSkills and Meetings catchup- Work closely with Picture Perfect Data and Arrow Web Design to structure data to allow us to produce analytics on member engagement with meetings, training and events- Oversee health and safety for our meeting/training activities- Carry out risk assessments- Provide training opportunities for the team where needed- Ensure venues we use are accessible and if not find appropriate solutions- To ensure we are exceeding customer expectations at all touchpoints with them (phone, email, face to face)

Newcastle Upon Tyne, United Kingdom

To organise training courses and development opportunities for the XLVets members, with a key focus on an excellent customer journey. XLVets aim to deliver practical skills based training that delegates are able to put into practice immediately. Organise and deliver meetings and events to our membership. XLVets meetings and events have a key focus on gathering our members around a shared purpose and are as much about building relationships as they are about the reason for gathering. One of our values is joy, we want our members to fully experience joy at every one of our events.To be responsible for the organisation and delivery of administration of our membership meetings and training courses which include virtual meetings, 1 day meetings, two day meetings and other external events.- Responsible for the project management of each meeting and coordinating actions and activities required by other members of the team- Arrange all aspects of our meetings including table plans, menu choices, ensuring dietary requirements are catered for.- Responsible for working with the wider team to deliver a meeting with an engaging agenda and forward thinking activities- Ensure that our meetings, events and training courses are fully inclusive and accessible for all delegates- Source venues and locations for meetings, events and training courses, this will sometimes involve visiting venues ahead of time- Responsible for excellent communication with all stakeholders of a meeting - the attendees, the venue, the speakers, the operations team- Work with the Membership Services Manager on the overall Meetings budget- Be responsible for the administration of our monthly virtual Book Clubs- Provide technical support for virtual events- Provide administration of the Admin and Training email inboxes- Work closely with the marketing team members to promote our meetings to members effectivel

Newcastle Upon Tyne, United Kingdom

• Provide a safe and welcoming environment for visitors• Carry out sales of merchandise, sweets, ice creams and programmes to boost the organisations income• Shared enthusiasm for shows with patrons to boost their level of enjoyment at the shows.

Newcastle Upon Tyne, United Kingdom

I oversee and manage the Theatre Royal and City Hall supporter’s memberships, access register, hires, fundraising and donations whilst also carrying out administration for sponsorship and corporate partnerships. I am responsible for budget management and produce marketing materials for the Friends members which includes a quarterly newsletter. Since starting in this role I have successfully guided the number of Friends memberships to a 45% increase, now sitting at almost 7000 members; this is the largest increase on record by some margin which has made the membership scheme one of the strongest in the region; all of this whilst also increasing membership prices by over 35%.I have developed my event management skills during this role which involves line managing the hospitality team for the venue. I organise large to small scaled events on a daily basis, adapting my knowledge to tailor individual events to the clients’ requirements. Previous events have included charity fundraisers, weddings and corporate hospitality.One of my more recent projects was the launch of the Access Requirement Register. This is a project I have developed from the research stage right through to implementation and it will improve the experience for Newcastle Theatre Royal and Newcastle City Hall’s users who have access requirements by offering more services and facilities for their visits. It will also help ensure only people who require a free personal assistant ticket benefit from one which will heavily reduce the amount of revenue previously lost through misuse of the former scheme.

Newcastle Upon Tyne, United Kingdom

• Listened to and advised customers on show and seat selection to best suit their requirements• Provided friendly customer service to a high standard• Handled cash and card payments• Ensured customer records were kept tidy

Newcastle Upon Tyne, United Kingdom

• Overseeing running of the Box Office during performance times• Handle customer complaints• Motivate the Box Office team• Liaise with Front of House team to ensure the smooth running of a performance.

Newcastle Upon Tyne, United Kingdom

• Assisted the Front of House Manager in leading the FOH team and in his absence ensured the operation carried on smoothly.• Worked with visiting companies and technical teams to ensure shows went ahead to schedule.• Monitored sales and stock levels to ensure ancillary sales performed well.• Provided a safe and enjoyable environment for customers by ensure FOH teams knew their role and provided training as necessary. • Handed customer queries as required.• Carried out monthly stocktakes

Newcastle Upon Tyne, United Kingdom

The Theatre Royal underwent a large scale refurbishment during 2012, lasting for 6 months. During this time I took the opportunity to add to my experience at the Tyne Theatre.

Leeds, United Kingdom

• Provide a safe and welcoming environment for visitors• Carry out sales of merchandise, sweets, ice creams and programmes to boost the organisations income• Shared enthusiasm for shows with patrons to boost their level of enjoyment at the shows.

Leeds, United Kingdom

• Provide advice and assistance to customers• Increased sales through visual merchandising and product placement• Sold additional extras such as store cards and encouraged shoppers to spend more through special offers and promotions.

Bachelor Of Science (Bsc), Sport & Exercise With Psychology (With Honours), Second Class With Honours

Gcse'S & A-Levels

A list of my results can be found under the accomplishments section.