The Human Capital Services Center provides administrative services VA-wide on a fee-for-service basis as part of the Office of Human Resources & Administration/Office of Operations, Security and Preparedness.Manages human capital programs and develops strategies for talent outreach, acquisition, development and retention.Coordinates with Federal Agency Partners, Staff Offices, Business Lines, Human Resource Centers and other stakeholders to support the Pathways, Workforce Recruitment, and National Diversity Internship programs.Special project topics include business strategy, fiscal operations, staffing and Lean process improvement events.Improves overall administrative operations; designs and implements innovate business solutions related to operational health and performance, develops metrics for key decision making by VA leaders.

A small firm with experience working with all levels of the government.Directly reports to the United States Department of Veterans Affairs, Human Capital Services Center (HCSC) which offers administrative services VA-wide including but not limited to emergency preparedness management and talent acquisition through development. Focus on systems redesign, implementation, and sustainment in support of business strategy for HCSC and DC VA Medical Center’s (DCVAMC) Executive Office. Key contributor to process improvement initiatives. Quantifies and qualifies Director KPI performance goals with systems reporting capabilities. Establishes and maintains performance metrics that matter. Received leadership coaching training.Created excel-based tools to determine efficiency, identify improvements and inform leadership about operational and team performance as related to the EAAS (Emergency Alerting Accountability System) in service of strategic goals for customer service, processing time and work ticket backlog.Participant in process improvement event for the sustainment phase of EAAS (rate of adoption, customer feedback and issue management) with goal of 80% customer satisfaction rating.Participant in process improvement event to centralize a core competency within HCSC for three internship staffing programs including data analysis for funding, cost assignments, forecasting and reporting aimed to reduce costs to the VA and increasing employee conversion by 20%.Proposed new Leadership Training Program utilizing digital asynchronous learning reducing time to graduation by ~6.5 months and costs by ~99% ($59,600/enrollee).Participated in DCVAMC rapid process improvement event to streamline employee on-boarding and reduce time to completion of components by 10%.Proposed systems solution to move from paper to digital signature routing (DCVAMC) reducing time and staff resources needed while improving information retention and security.

Held roles of increasing responsibility and scope in the medical device operations supply chain. Focused on procurement and planning of dispensing medication management and products that deliver fluids, medications, blood, and blood products in concert with medication management cabinets and software. Oversaw materials used in medical device production for 10 product lines encompassing over 10,000 parts. Managed vertical and horizontal supply chains to maintain 17% year over year growth while observing FDA regulations. Liaison between R&D, sourcing, global trade, suppliers, quality, engineering, manufacturing, contracts, accounting and customer service.

Coordinated planning, procurement and simultaneous delivery of 300+ production parts and 3,000+ spare parts from 30+ suppliers domestically and internationally for direct and subcontracted purchase orders for the commercial aerospace division. Kaizen event leader and business solutions architect.