Ashley Rios Email & Phone Number

• Managed a portfolio of up to 45 partner accounts, fostering strong relationships and addressing concerns proactively to ensure successful collaborations.
• Implemented an incentive program for students, resulting in a 244% increase in student sign-ups and a 102% increase in session requests.
• Scheduled frequent partner meetings to evaluate performance and pinpoint opportunities for enhancement, ultimately boosting partner satisfaction.
• Coordinated customer feedback surveys and NPS assessments, analyzing results to identify areas for enhancement in the customer journey.
• Onboarded new partners and conducted personalized professional development sessions and product demonstrations to facilitate smooth adoption.

Austin, TX

• Advocate for underrepresented students and participate in equity and diversity initiatives through campus and district-wide equity team groups.
• Effectively collaborate cross-functionally to execute annual student recruitment presentations at local middle schools by increasing our enrollment rate by 25% for the 2022-2023 academic year.
• Evaluate and grade admissions applications and scored applicants utilizing established metrics.
• Led and implemented a virtual resume-building workshop for 200+ high school student participants, providing key professional development resources.
• Delivered college recommendation tips to 300+ students and parents through our yearly Junior parent night.
• Developed student and parent time management and organization tips and presented to over 1,300 participants.

Wellington, Florida

• Monitored graduation records, transcripts, and classes for 350+ students; prepared and executed graduation requirements and course selection presentations for all students.
• Participated as a member of the school-based team and determined interventions towards the improvement of school-wide student academic performance.
• Led and managed special testing for students with approved accommodations, including oversight of the security, accountability, and control of testing materials and equipment; trained teachers and counselors in all.
• Identified hundreds of students with documented disabilities and their need for testing accommodations; conducted a biannual audit of student disability accommodation documentation for 350+ students; manage consent for.

Boynton Beach, FL

• Managed campus culture systems through character-building practices and positive behavior incentives as the sole counselor for 1,200+ students.
• Collaborated on a team of five school administrators to develop the Positive Behavior Support, launched in Spring 2015; communicated progress and roadblocks to campus leadership, recommending responsive solutions.
• Created and implemented a 26-page Positive Behavior Support System Handbook for staff members which ultimately decreased disciplinary referrals by 30% in 2015 compared to the previous academic year.
• Provided training and guidance for 100+ staff members on how to report child abuse and mental health concerns, facilitating ongoing professional development.
• Collaborated with school administration and the board to launch a school-wide anti-bullying program, working with cross-functional teams to involve all stakeholders in the program’s development; increased student.
• Created a campus-wide mental health referral program for students and compiled a list with 25+ community resources.

Miami/Fort Lauderdale Area

• Conducted interviews of potential new clients.
• Prepared legal services agreements for new clients.
• Maintained master calendar for depositions, court hearings, meetings and conferences.
• Prepared pleadings and discovery for filing (State and Federal court).
• Prepared responses to interrogatories and other discovery requests.
• Prepared Judgment Lien Certificates.

Miami, FL

• Counseled individual students for academic, personal/social and career development.
• Provided individual academic and personal counseling to seniors with low GPAs and at risk of not graduating.
• Co-Facilitated a small middle school counseling group on anger management.
• Co-Facilitated a large classroom guidance on cyber-bullying to approximately 60 students.
• Coordinated a Teacher Appreciation Breakfast, on behalf of the Student Services Department, for approximately 200 staff members from conception to execution.
• Distributed end-of-the-year surveys to students regarding the quality of services provided by the school’s student services department and analyzed data from approximately 490 students.

Tallahassee, Florida Area

• Provided customer service support.
• Provided administrative support for the Secretary of Senate.
• Duplicated and distributed public documents.
• Operated specialized chamber computer systems.
• Helped the public in researching information contained in public records.
• Electronically filed, entered, and distributed late amendments for bills.

Tallahassee, Florida Area

• Provided administrative support.
• Registered conference and camp participants to Resident Halls.
• Communicated instructions to participants, coaches, and camp supervisors.
• Provided resident hall tours for prospective students and parents.

• Collected information through observations and interviews with children, parent/caretakers, relatives, neighbors, and other parties associated with the case.
• Assessed danger threats, child vulnerabilities, and caregiver protective capacities in order to determine whether a child was safe or not safe.
• Arranged emergency placement for any child that cannot remain in the home.
• Assisted in the assessment and final determination of pending cases.
• Participated in team meetings and staffings.

Tallahassee, Florida Area

• Provided academic and personal peer counseling sessions for students.
• Expanded students’ understanding in the areas of multiculturalism and group dynamics.
• Planned and hosted social, cultural, and service events for students.
• Facilitated opportunities for students to network with influential leaders.

Masters, Counselor Education

Bachelors, Social Work

Activities and Societies: Hermandad de Sigma Iota Alpha, Student Support Service, Ambassadors for Multicultural Affairs, Black Female.