Ashley Rios Email & Phone Number

• Managed a portfolio of up to 45 partner accounts, fostering strong relationships and addressing concerns proactively to ensure successful collaborations.• Implemented an incentive program for students, resulting in a 244% increase in student sign-ups and a 102% increase in session requests. • Scheduled frequent partner meetings to evaluate performance and pinpoint opportunities for enhancement, ultimately boosting partner satisfaction.• Coordinated customer feedback surveys and NPS assessments, analyzing results to identify areas for enhancement in the customer journey.• Onboarded new partners and conducted personalized professional development sessions and product demonstrations to facilitate smooth adoption.

Austin, Tx

• Advocate for underrepresented students and participate in equity and diversity initiatives through campus and district-wide equity team groups. • Effectively collaborate cross-functionally to execute annual student recruitment presentations at local middle schools by increasing our enrollment rate by 25% for the 2022-2023 academic year.• Evaluate and grade admissions applications and scored applicants utilizing established metrics.• Led and implemented a virtual resume-building workshop for 200+ high school student participants, providing key professional development resources. • Delivered college recommendation tips to 300+ students and parents through our yearly Junior parent night.• Developed student and parent time management and organization tips and presented to over 1,300 participants.• Led school’s diversity council and a team of 25 student leaders in annual Culture Festival Conference with 1,200+ attendees and 25 sessions, collaborating with community partners and school stakeholders; created the conference to focus on topics surrounding diversity and inclusion; increased attendance over three-year run by ~44% through implementation of an accessible virtual platform.• Coordinated and facilitated a screening on Centering the Voices of Black Women and Girls screening through ConnectHer for the International Day of the Girl (Liberal Arts and Science Academy)• Conduct gap analyses to spearhead process improvement efforts in identifying students with disabilities; perform a biannual audit of disabled student accommodation documentation for 150+ students utilizing various systems (e.g. Frontline Plan and Service Management, Laserfiche, College Board SSD Dashboard, and ACT Test Accessibility and Accommodations System), manage consent for release forms and submit accommodations requests to the ACT and College Board.

Wellington, Florida

• Monitored graduation records, transcripts, and classes for 350+ students; prepared and executed graduation requirements and course selection presentations for all students.• Participated as a member of the school-based team and determined interventions towards the improvement of school-wide student academic performance.• Led and managed special testing for students with approved accommodations, including oversight of the security, accountability, and control of testing materials and equipment; trained teachers and counselors in all aspects of college entrance examinations (SAT and ACT) for students with approved accommodations.• Identified hundreds of students with documented disabilities and their need for testing accommodations; conducted a biannual audit of student disability accommodation documentation for 350+ students; manage consent for release forms and submit accommodations requests to the ACT and College Board, in support of one of the district’s largest special education departments.

Boynton Beach, Fl

• Managed campus culture systems through character-building practices and positive behavior incentives as the sole counselor for 1,200+ students.• Collaborated on a team of five school administrators to develop the Positive Behavior Support, launched in Spring 2015; communicated progress and roadblocks to campus leadership, recommending responsive solutions facilitated on-time and on-budget delivery programming; implemented a matrix of positive behaviors based on school-wide expectations and provided relevant age-appropriate lessons to 1,200+ students in grades K-8.• Created and implemented a 26-page Positive Behavior Support System Handbook for staff members which ultimately decreased disciplinary referrals by 30% in 2015 compared to the previous academic year.• Provided training and guidance for 100+ staff members on how to report child abuse and mental health concerns, facilitating ongoing professional development. • Collaborated with school administration and the board to launch a school-wide anti-bullying program, working with cross-functional teams to involve all stakeholders in the program’s development; increased student awareness of bullying, with 94% of middle school students reporting increased understanding of bullying and 100% holding the knowledge of least one way to report bullying; created a staff positive behavior support system handbook for teachers on using positive interventions that support adaptive and pro-social behaviors.• Created a campus-wide mental health referral program for students and compiled a list with 25+ community resources.• Wrote and distributed quarterly mental health & wellness newsletters to internal and external stakeholders.

Miami/Fort Lauderdale Area

• Conducted interviews of potential new clients. • Prepared legal services agreements for new clients. • Maintained master calendar for depositions, court hearings, meetings and conferences.• Prepared pleadings and discovery for filing (State and Federal court).• Prepared responses to interrogatories and other discovery requests.• Prepared Judgment Lien Certificates. • Prepared Closing Statements in accordance to settlement agreements.• Managed travel arrangements (domestic flights, hotels, and car rentals) for Attorneys and clients.• Assisted in the drafting of the firm’s employee manual.• Posted openings to job boards, filtered through resumes for support staff positions and suggested candidates for the interviewing process.• Prepared invoices and account statement. • Created forms for Bookkeeping, such as: Account Statements, Revenue and Expense tracking.• Prepared for trial by performing tasks such as organizing exhibits.• Found and retrieved information from files in response to requests from authorized users.• Electronically scanned and filed all cases utilizing an online filing system.• Answered all inquiries regarding the Law firm’s database, files, and records.

Miami, Fl

• Counseled individual students for academic, personal/social and career development.• Provided individual academic and personal counseling to seniors with low GPAs and at risk of not graduating. • Co-Facilitated a small middle school counseling group on anger management.• Co-Facilitated a large classroom guidance on cyber-bullying to approximately 60 students.• Coordinated a Teacher Appreciation Breakfast, on behalf of the Student Services Department, for approximately 200 staff members from conception to execution. • Distributed end-of-the-year surveys to students regarding the quality of services provided by the school’s student services department and analyzed data from approximately 490 students. • Facilitated a small counseling group on post-secondary planning.• Assisted in the preparation and execution of articulations/course selection presentations.

Tallahassee, Florida Area

• Provided customer service support. • Provided administrative support for the Secretary of Senate. • Duplicated and distributed public documents.• Operated specialized chamber computer systems.• Helped the public in researching information contained in public records. • Electronically filed, entered, and distributed late amendments for bills.

Tallahassee, Florida Area

• Provided administrative support.• Registered conference and camp participants to Resident Halls.• Communicated instructions to participants, coaches, and camp supervisors.• Provided resident hall tours for prospective students and parents.

• Collected information through observations and interviews with children, parent/caretakers, relatives, neighbors, and other parties associated with the case. • Assessed danger threats, child vulnerabilities, and caregiver protective capacities in order to determine whether a child was safe or not safe. • Arranged emergency placement for any child that cannot remain in the home. • Assisted in the assessment and final determination of pending cases.• Participated in team meetings and staffings.

Tallahassee, Florida Area

• Provided academic and personal peer counseling sessions for students.• Expanded students’ understanding in the areas of multiculturalism and group dynamics.• Planned and hosted social, cultural, and service events for students.• Facilitated opportunities for students to network with influential leaders.

Masters, Counselor Education

Bachelors, Social Work

Activities and Societies: Hermandad de Sigma Iota Alpha, Student Support Service, Ambassadors for Multicultural Affairs, Black Female.