Ashley Franks Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

• Mapping learner experience / user experience / customer experience concepts and experience of applying these to create engaging learning experiences• Develop learning with a focus on e-learning curriculum design, learning content curation and learning content creation• Collaborate closely with the Digital Transformation Office (DTO) to drive the transformation agenda across the organization.• Consult key stakeholders, HR teams, and global business leaders to identify learning needs on a continuous basis.• Measure the effectiveness of digital learning solutions and adjust strategies accordingly.• Stay informed of digital learning trends and technologies to ensure lessons are at the forefront of learning and development.• Pilot learning products, seek feedback, and iterate on solutions to create the best product for the learner.• Build strong relationships across digital and business stakeholders, gathering their requirements and translating them into learning needs• Develop and implement innovative, engaging, and effective digital learning solutions • Work with selected vendors to create experiential, simulation-based learning experiences • Creating operationalization material for learning experiences, and the content needed to launch them – including communications, trainer toolkits, facilitator guidance, and post-journey messaging• Leverage existing learning platform functionality to creatively design impactful learning journeys, with curated and created content into engaging, interactive, meaningful learning experiences• Explore innovative technologies such as VR/AR on appropriate projects• Apply knowledge of adaptive learning platforms and content libraries to curate learning paths• Working in a fast-paced team in a flexible and dynamic transformation environment• Create innovative, contemporary visual design for eLearning, videos, and classroom decks

Bruchmühlbach-Miesau, Rhineland-Palatinate, Germany

• Deputy Chief Learning Officer- Auditing HR processes and implementing daily routine and training improvements; Creating benchmarks to monitor and measure best practices; Constructing workflow charts, spreadsheets, and tracking macros for data reporting; Strengthened internal management training; Completing hiring flow charts, reviewing work samples, conducting interview panels, and completion of on boarding paperwork; Nurturing partnership with USO and Ramstein AFB Education Center; Creating and disseminating monthly scheduled course offerings; Gantt chart tracking of ongoing projects; Identifying and developing trainings for targeted clientele; Conducting learning gap analysis; Assisting in goal setting and formulating strategies for agency wide institution of new technologies • Learning Management System Administrator and Registrar- Spearheaded pandemic move to virtual learning; Design and registrar of company Topyx LMS; Maintaining serving as registrar in SharePoint registration site, Moodle course designs, and Topyx (LMS); Designing and implementing agency wide course and LMS standards; Creating and maintaining SQL databases to track client progress; Assessed potential project and technological set-backs and created recommended solutions; Creating catalog of courses and best practices for client registration portal; Completing courses and issuing certificates• Senior Instructional Designer- Using AGILE, SAM, and ADDIE models for conceptualizing, designing, and preparing full package of training course materials for soft and technical skills; Designing and producing participant guides, power points, quick reference guides, etc.; Creating instructor-led and virtual trainings for all user levels of Microsoft Office Suite and Google Workspace; Developing trainings which include visual modeling, work place application, and hands on practice; Using Thaigi gamification strategies employed Gagné's 9 steps of instruction in lesson designs in course design

Orlando, Florida Area

• Technology Consultant – Planned initiated and oversaw agency revision of 3 graduate level courses for Instructional design and Educational Technology; Assessed potential course set-backs and created recommended solutions by use of the ASSURE model; Completed instructional analysis according to feedback and surveys; Designed and implemented course treatment plans, and managed e-Learning environment changes in Canvas, and edited instructor materials • Media Integration– Conceptualizing, designing, and scripting course podcast series; Using Thaigi gamification strategies created interactive gamified virtual quizzes that utilized sound clips, video reels, and a point system; Developing rubric for student-on-student projects; Integration of relevant visual models, current resources, and 21st century applications; Constructing ISD flow charts, spreadsheets, and storyboards to document planned alterations to existing course framework• Instructional video tutorial to show graduate students how to properly locate peer reviewed resources in the UCF Library database• Developing e-quizzes using Articulate (SCORM) packages• Communicating instructions, standards, and protocols for podcast recording and citing procedures to participating SMEs• Maintaining Canvas site by updating course pages, assignment instructions, auto grading settings, and outdated and broken links• Documenting internship progress in a public digital portfolio; Uploading work samples; Contract writing for release of Intellectual Property requests; Building website to house and present e-Portfolio

Lawrenceville, New Jersey

• Instructional Designer- Determining course objectives by studying business functions and working with subject matter experts; Developing e-courses using Articulate and Captivate SCORM packages, and PowerPoint programs; Creation of nationwide courses using SAFe Agile, ADDIE, and SAM model design procedures, standards, and protocols; Making sound files and digital artwork; Determining beta users and writing procedures and content for roll-out; Course design using andragogy learning theory; Defining learning objectives; Implementing training cycles; Evaluating the effectiveness of curriculum• Business Process Manager- Developing new course processes, maintenance process, saving conventions, and framework for modifying existing materials; Creating and maintain Share pint and Office 365 shared folders; Creating and maintaining LMS communication schedule; Scheduling and conducting alpha and beta testing cycles with internal and external SMEs• Content Development Team Coordinator- Developing team infrastructure documents, project dashboards, team Gantt tracking sheets; Researching and developing new production processes and making modifications to existing team structure and practices• Technology Consultant for hires and products- Completing hiring flow charts, evaluation of work samples, interview panels and necessary on boarding paperwork for HR; On-boarding new Instructional designer, familiarizing ISDs to internal team practices and company culture; Reviewing and assessing e-Learning technologies; Negotiating contracts with vendors; Recommending computer specifications, programs, and downloads for course creation and management • Project Manager- Monitoring, overseeing, and documenting all aspects course development and tracking team activity; Resolving content/course structure problems; Liaison between Standards, Marketing and Education and Training offices; Working closely with management to ensure that scope and direction of project meet scheduled timeline

Tallahassee, Florida Area

• Deputy Chief Learning Office- Promoting importance of learning and ROI to stakeholders; Assisting in setting goals and formulating strategies for training, learning and development, and disseminating knowledge and information through technology; overseeing agency wide institution of new technologies; auditing HR processes and implementing improvements to daily routines and training; Strengthened design of management training; Completing hiring flow charts, work samples, interview panels and necessary on boarding paperwork for office• Technology Integration Consultant- Planned initiated and oversaw agency wide training plan for company conversion to Office 2016; Assessed potential project set-backs and created recommended solutions; Employed Gagné's 9 steps of instruction in lesson designs; Built and trained, and managed e-Learning and instructor-led programs and courses for 2007 and 2010 user crossover training.• Senior Technology Trainer- Conceptualizing, designing, and preparing full package of training course materials and conducting e.g. participant guides, power points, quick reference guides, etc. Creating instructor-led and virtual trainings for all user levels of Microsoft 2007, 2010, and 2016Office suites; Developing trainings which include visual modeling, work place application, and hands on practice; Using Thaigi gamification strategies in course design; Constructing workflow charts, spreadsheets, and tracking macros for data reporting •E-course Instructional Designer and Monitoring/ Tracking agency wide training compliance trainings; Developing e-courses using Adobe Captivate, Articulate, SCORM, and Power Point programs; Creation of standards and protocols for agency wide course design procedures• Learning Management System Administrator-- Maintaining serving as registrar in SharePoint, Moodle and Topyx (LMS), and other SQL databases; Creating catalog courses and class times; completing courses and assigning credits

Tallahassee, Florida Area

•Instructional Designer- Creation of Statewide Shared Service Contract Management Project manual; Determining operational objectives by studying business functions and working with subject matter experts; Developing e-courses using Articulate (SCORM) and PowerPoint programs; Creation of agency wide Shared Services course using ADDIE models design procedures, standards, and protocols • Course Creator- Evaluating e-learning output requirements- Determining possible users and writing improved procedures for roll-out; Curriculum and course design using andragogy learning theory and technical knowledge; Assessing learner needs and styles, defining learning objectives, and creating materials; Implementing the training; Evaluating the the effectiveness of the curriculum.• Project manager- Monitoring, overseeing, and documenting all aspects project progress by tracking team activity; Resolving content and course structure problems; Liaison between Contract Management and Staff Development and training offices; Working closely with upper management to ensure that the scope and direction of project meets scheduled timeline; Publishing progress reports; Recommending actions

Orlando, Florida Area

• Plan, organize and deliver an instructional program in an online and web streaming environment; Instruct and facilitate a meaningful learning experience of the course competencies curriculum through distance delivery mechanisms; Provide pedagogical theory and practice based education through learner-centered instruction; Provide academic support to approximately 300 students enrolled in varying levels of course complexity; Implement competency based instructional activities that contribute to an engaging learning climate• Participate as a subject matter expert in the development of new course offerings and evaluator of existing courses; Collaborated with peers to enhance the instructional environment; Participating in research and presentations about online teaching • Identified, selected, and created instructional resources to meet student needs; Monitored and adjusted curriculum and instruction based upon student needs and created plans for improvement; Managed online class environment; • Maintained effective and efficient record keeping procedures; Demonstrating gains in student performance; Organizing and implementing instructional program that results in meeting specific course and school-wide student performance goals; Assign and grade class work, homework, tests and assignments; Model professional and ethical standards• Communicated with students, parents, internal and external professionals within established timeline; Taking steps needed to communicate within ESOL standards; Provide appropriate feedback on work;

Master Of Education (M.Ed.), Educational/Instructional Technology

Bachelor’S Degree, Secondary Education And Teaching, 3.86 Gpa

Activities and Societies: Deans List, Kappa Delta Pi honor society, Tau Sigma honor society, Future Educators Association, Black Student.

High School Diploma

Education record