Ashley Fueston Email & Phone Number

United States

Tumwater, Wa

As a designated specialist I provide the entire range of employment & job training services with authority to approve training funds and authorize supportive services. The majority of my time is spent facilitating the Strategies for Success workshop series, but I also provide intensive services, determine eligibility for programs, administer and/or interpret skill, interest, and aptitude tests, identify and analyze employment barriers with job seekers, develop individual written employment plans designated to resolve barriers to employment, and guide, monitor & motivate clients to follow through with approved plans. Strategies for Success is a 6 week course covering topics such as: work concepts, health and wellbeing, personal strength building, communication, and community engagement. I develop curriculum and provide instruction to referred participants and I also provide personalized instruction and tutoring for clients as needed. I am responsible for sharing information about the Strategies for Success program with my peers and ensuring they have access to any trainings or material they may need.I establish and maintain working relationships with different partner agencies, educational and/or training institutions, employers, and other community-based organizations, to better leverage resource to serve my clients.

Worksource Thurston

• Interpret and explain information such as eligibility requirements, application details, and applicant’s legal rights and responsibilities in regards to unemployment insurance benefits and WIOA Title I and III programs. • Develop employment and training directives, expectations and ensure the customer understands and follows all requirements. Interview unemployment insurance recipients to certify their eligibility. • Record and maintain case notes; coordinating with other employment and training programs as necessary and keep records of job seekers and unemployment claimants to prepare reports as required.• Coordinate resources with partners; communicating and promoting agency and partner programs and services to encourage maximum utilization of available opportunities for our customers. • Facilitate workshops to challenge, engage, serve, and communicate with job seekers to encourage their participation and learning. • Currently responsible for coordinating multiple schedules, scheduling conference rooms and meetings for the 3 floor office building. • Vice-Chair of the office safety committee and Co-Chair of the agency Combined Fund Drive team. • As a Business Services Representative, contacted employers to conduct needs assessments to identify employer needs, determine openings for job seekers, and promoted on-the-job training, work experience, and other training contracts. • Tracked deadlines and assignments for the regional Integrated Service Delivery team, assisting with report preparation and presentation development. • Interact and facilitate discussions with community partners, businesses, executives, and other leadership. • Trained as the office Disabilities Navigator and accessibility device management.

Worksource Thurston, Tumwater, Wa

Create and facilitate technology workshops by building the curriculum and presentations and gained working-level knowledge of group facilitation techniques. Request and track customer satisfaction; identify system delivery problems, and communicate with appropriate entities to improve. Saw a need for user friendly desktops for customer use computers at WorkSource (WS) Thurston and provided the infrastructure for new icons while working with the IT department to implement the lean desktops. Continually network with various legislators, agency officials, and employers by participating in tours of the WorkSource office and describing my role with our customers. Eager participant in multiple trainings offered by the Washington Service Corps (WSC) and the Employment Security Department (ESD) based on leadership, diversity, communication, recruitment, and retention and independently chose to complete ESD’s Disabilities Awareness Training to further my understanding of accommodations and regulations. Lead the front end team in the creation and implementation of a reconstructed lean service delivery plan for all customers and gained working-level oral communication skills, the ability to convey information orally according to the needs of the audience and developing the skills needed to receive and understand spoken information. Point of Contact for WS Thurston’s managed print devices, supply, and print ordering and have developed close relationships with our representatives at Xerox to assist in maintaining our printers and fax machines.

Tumwater, Wa

Developed a reputation as an effective and energetic service provider with high levels of initiative by ensuring superior customer service at all times while helping job seekers with their employment search, resume creation, and technology questions. Built and maintained customer relations and satisfaction increasing my working-level knowledge of customer service. Provided and maintained quality customer service; performed triage and directed customers to necessary resources; assisted with access to services and activities. Gained awareness-level knowledge of the workforce one-stop system and partner programs and services. Assisted with use of office equipment such as copiers, computers, printers, and scanners. Worked cohesively with staff from multiple agencies to create a customer centric environment and ensure all informational notices were created and posted for optimal viewing. Created an inventory management process for managed print devices and supply inventory.

Olympia, Wa

Performed clerical duties preparing correspondence with client’s counselors, doctors, and case managers, scheduling appointments, and ensuring all travel arrangements are planned. Documented all activities in client’s daily log books in detail, accurately. Organized and maintained client files in compliance with company, Federal, and State Regulations. Used logic and reasoning to assess information, form logical conclusions, evaluate options, and make decisions or recommendations and quickly became the House Manager’s “go-to” staff for book keeping and record maintenance. Supported developmentally disabled adults in every aspect of daily life adhering to strict Policy and Procedures, provided supports, crisis intervention and de-escalation, in accordance with client specific Positive Behavioral Support Plans and all Federal and State regulations.